Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Kircher

Greenville,NY

Summary

Smart and responsible liaison with strong interest in fostering communication and collaboration. Proactive in identifying issues with utmost confidence in practical solutions. Highly motivated and determined to make meaningful contributions to organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seasoned Service Coordinator bringing demonstrated safety management and performance optimization skills gained during experience in various settings. Deliver in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse problems.

Overview

30
30
years of professional experience

Work History

Service Coordinator

Greene County Public Health
10.2006 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues.
  • Streamlined service coordination processes for improved team productivity and response times.
  • Managed caseload of 30-75 families ensuring timely and effective service delivery.
  • Collaborated with cross-functional teams to optimize service operations and improve client experiences.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Enhanced family engagement by conducting thorough assessments and developing individualized service plans.
  • Improved child outcomes by closely monitoring progress and adjusting intervention strategies as needed.
  • Served as liaison between families and school districts during transition planning meetings, advocating for appropriate support services within educational settings.
  • Assisted in developing policies and procedures aimed at improving overall program quality and efficiency.
  • Provided leadership, guidance and support to staff members.
  • Supported families in navigating complex systems of care, providing information and resources tailored to their unique needs.
  • Maintained detailed case records, ensuring compliance with state regulations and confidentiality guidelines.
  • Cultivated strong relationships with local agencies and community partners to expand available resources for families in need.
  • Collaborated with multidisciplinary teams to develop comprehensive therapeutic plans tailored to each child's unique needs.
  • Promoted family involvement in decision-making processes, empowering families to take active role in their child's development.
  • Expedited referral process for early intervention services, ensuring timely evaluations and interventions for at-risk children.
  • Streamlined communication between families, therapists, and other service providers to ensure coordinated approach to care.

Receptionist

Greene County Public Health
04.2006 - 10.2006
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing multiple phone calls, emails, and walk-in clients.
  • Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Supervisor

COARC
04.2005 - 04.2006
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Graduate Nurse/Medical Assistant

Prime Medical Associates
09.2004 - 10.2005
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

Graduate Nurse

H.C. Harde MD Pediatric Solo Practice
11.1997 - 11.2004
  • Improved patient outcomes by providing compassionate and comprehensive nursing care to diverse populations.
  • Enhanced patient satisfaction through effective communication, active listening, and timely response to concerns.
  • Contributed to safe and efficient clinical environment by maintaining strict adherence to infection control protocols and procedures.
  • Promoted teamwork among staff members, collaborating closely with interdisciplinary teams for optimal patient care delivery.
  • Demonstrated strong clinical judgment in prioritizing patient care tasks, managing time effectively to address urgent needs first.
  • Obtained information from patient interview and observation and documented vital signs, weights and heights to facilitate patient care activities.
  • Contributed to achievement of established department goals and objectives by adhering to policies, procedures and quality and safety standards.
  • Completed, maintained and submitted accurate and relevant clinical notes regarding patient condition and treatment plan to facilitate continuity of care.
  • Evaluated patient histories, complaints, and current symptoms.
  • Educated family members and caregivers on patient care instructions.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.

Graduate Nurse

Adventist Nursing Home
09.1996 - 01.1998
  • Improved patient outcomes by providing compassionate and comprehensive nursing care to diverse populations.
  • Enhanced patient satisfaction through effective communication, active listening, and timely response to concerns.
  • Contributed to safe and efficient clinical environment by maintaining strict adherence to infection control protocols and procedures.
  • Promoted teamwork among staff members, collaborating closely with interdisciplinary teams for optimal patient care delivery.
  • Assisted in development of individualized care plans based on patients specific needs and goals, ensuring appropriate interventions were implemented.
  • Demonstrated strong clinical judgment in prioritizing patient care tasks, managing time effectively to address urgent needs first.
  • Collaborated with physicians on developing individualized plans of care tailored specifically towards each patient's unique situation or condition.
  • Maintained accurate and timely documentation of patient care activities, ensuring proper communication among healthcare team members.
  • Performed basic procedures and care activities to treat patient physical ailments and emotional needs and fostered collaborative relationship to identify causes, symptoms or explanations resulting in proper diagnosis and appropriate treatments.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Managed patients recovering from medical or surgical procedures.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.

Certified Nursing Assistant

Eden Park Nursing Home
06.1994 - 12.1995
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient's needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Served as advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Transported patients between rooms and appointments or testing locations.

Education

Associate of Science - Nursing

Columbia Greene Community College
Hudson, NY
05.1996

Skills

  • Dependable and Consistent
  • Client Advocacy
  • Team Leadership
  • Community Resource Expertise
  • Train Workers
  • Coordinate Work
  • Analytical and Critical Thinking
  • Ongoing Client Support
  • Records Preparation
  • Improve Employee Performance

Timeline

Service Coordinator

Greene County Public Health
10.2006 - Current

Receptionist

Greene County Public Health
04.2006 - 10.2006

Supervisor

COARC
04.2005 - 04.2006

Graduate Nurse/Medical Assistant

Prime Medical Associates
09.2004 - 10.2005

Graduate Nurse

H.C. Harde MD Pediatric Solo Practice
11.1997 - 11.2004

Graduate Nurse

Adventist Nursing Home
09.1996 - 01.1998

Certified Nursing Assistant

Eden Park Nursing Home
06.1994 - 12.1995

Associate of Science - Nursing

Columbia Greene Community College

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Kelly Kircher