Kelly Kirkpatrick
Indianapolis,IN
Summary
Dynamic customer service professional with a proven track record at Lord Ashley's Pub & Eatery, excelling in service excellence and workforce education. Skilled in POS systems and food safety standards, I enhanced guest experiences and fostered loyalty through exceptional training and personalized service, ensuring compliance and satisfaction in fast-paced environments.
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Lord Ashley's Pub & Eatery
03.2024 - 10.2025
Greet, seat, and take customers order.
Serve food and drinks
Mixed and served drinks
Trained new employees
Helped with the daily books
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server Trainer
Cooper's Hawk Winery and Restaurant
09.2020 - 01.2024
- Trained and mentored new servers on menu knowledge and service standards.
- Ensured compliance with health and safety regulations in dining operations.
- Enhanced guest experiences by delivering exceptional service training to staff members.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Education
High School Diploma -
North Central High School
Indianapolis, IN05-1979
Skills
- Service excellence
- Workforce education
- Management of POS systems
- Food safety standards implementation
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Languages
English
Professional Working
Timeline
Customer Service Representative
Lord Ashley's Pub & Eatery
03.2024 - 10.2025
Server Trainer
Cooper's Hawk Winery and Restaurant
09.2020 - 01.2024
High School Diploma -
North Central High School