Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Klein

Lancaster,CA

Summary

Seasoned Chief Technology Officer with near two decades of real-world experience serving some of the largest technology companies on the planet, a proven track record in leading high-performing technology teams, and executing successful IT strategies. Demonstrated ability to drive innovation, improve operational efficiency, and foster growth through effective use of technology. Strengths include strategic planning, team leadership, product development, and project management. Proven impact on past organizations includes aligning technology with oranizational goals, reducing costs, and driving organizational success.

Overview

17
17
years of professional experience

Work History

Chief Technology Officer

Eastside Union School District
Lancaster, CA
02.2022 - Current
  • Provided organizational leadership, collaborating with the executive cabinet team to establish long-term goals, strategies, and district policies.
  • Regularly briefed the executive cabinet team on technology risks, and recommended methods to remedy problems.
  • Extensive knowledge of all key, current educational technologies, platforms, and trends.
  • Established strong relationships with key stakeholders to understand their needs and requirements.
  • Gather user feedback from stakeholder surveys to improve the overall user experience.
  • Led strategic planning and execution to enhance student and staff growth. Student Tech Ambassador Program: tech developmental training for staff.
  • Coordinate with all departments to ensure the successful completion of all IT initiatives.
  • Develop district policies regarding data security and privacy regulations.
  • Developed a system of regular reviews and audits of existing systems and assets to identify areas for improvement or optimization.
  • Developed a long-term technology plan and refresh cycle for organizational sustainability and fiscal solvency.
  • Developing an E-Sports program.
  • Developing a student device return incentive program.
  • Attending district and community events, and engaging with students and parents, to drive engagement and academic success.
  • Conducting a district-wide current state of technology analysis, with stakeholder feedback.
  • Implement process improvements to reduce fiscal waste and eliminate organizational bottlenecks.
  • Maintain and manage an up-to-date inventory of hardware assets across the organization. Providing real-time cost analysis and on-hand quantity.
  • Established KPIs for financial, operational, and performance goals.
  • Collaborated with vendors on hardware and software purchases to maximize cost savings, with high-quality standards.
  • Regularly tested security technologies and implemented network penetration assessment tools.
  • Led the design, development, and deployment of enterprise-wide software applications to support district objectives.
  • Researched emerging technologies to recommend improvements that could benefit the district.

Senior Team Leader

Toshiba Global Commerce Solutions
Los Angeles, California
11.2019 - 02.2022
  • Managed a team of field technicians overseeing wall-to-wall technology needs for over 500 Walgreens and Kroger retail locations in SoCal, Arizona, and Hawaii.
  • New store set up. Wall-to-wall technology requirements for critical business operations.
  • Budget planning and adherence.
  • Asset management.
  • Employee evaluations.
  • Project management.
  • Strategic planning for future initiatives.

Senior Team Leader

IBM, Global Business Services
Los Angeles, California
10.2017 - 11.2019
  • Managed a team of 8 field technicians to service wall-to-wall technology needs for over 500 Walgreens retail locations in So-Cal, Arizona, and Hawaii.
  • Budget adherence.
  • Creating technician schedules.
  • Strategic project management.
  • New store rollouts.
  • New technology rollouts.
  • Customer service.
  • Customer satisfaction initiatives and surveys.

Chief Tech

Walgreens Boots Alliance
Van Nuys, California
01.2008 - 10.2017
  • Service, repair, and maintain wall-to-wall technology needs for over 350 Walgreens locations in SoCal.
  • Started a C-level technician promotion path B,A, Senior, and then Cheif Tech
  • Responsible for 150 new store rollouts in and around the SoCal area. Setting up wall-to-wall technology needs for required critical operations.
  • Technical skills.
  • Hardware troubleshooting.
  • Software troubleshooting.
  • Customer satisfaction.
  • Customer stafication initaves.

Education

Bachelor of Science - Computer Networked Systems

ITT Technical Institute
Sylmar, CA
07-2007

Skills

  • Strategic planning
  • Data security
  • Technology trends
  • Project management
  • Vendor management
  • User experience
  • Financial analysis
  • Policy writing
  • Staff training
  • Stakeholder engagement
  • Network security
  • Asset management
  • Emerging technologies
  • Process improvement
  • Team leadership
  • Budget administration
  • Technology integration
  • Data analysis
  • Financial management
  • Internet of things
  • IT infrastructure management
  • Client/server networks
  • Database management
  • Cloud hybrid environments
  • Technology road mapping
  • Aeries Student Information System
  • Parent Square
  • Blackboard
  • Edlio
  • E-Rate
  • RFQ, RFP creation, and submission
  • Google EDU Admin
  • Microsoft O365 Admin
  • ClassLink LMS
  • Microsoft Admin
  • Active Directory
  • Microsoft Azure
  • VOIP
  • Cisco, HP, Lenovo, Dell, Canon, Xerox, Asus, Acer, MSI, Samsung, Sharp, Elmo, Aver,

Timeline

Chief Technology Officer

Eastside Union School District
02.2022 - Current

Senior Team Leader

Toshiba Global Commerce Solutions
11.2019 - 02.2022

Senior Team Leader

IBM, Global Business Services
10.2017 - 11.2019

Chief Tech

Walgreens Boots Alliance
01.2008 - 10.2017

Bachelor of Science - Computer Networked Systems

ITT Technical Institute

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Kelly Klein