Kelly Knittle

• Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
• Ensured HIPAA compliance while managing sensitive patient information for secure data handling practices.
• Maintained accurate patient records, contributing to efficient healthcare delivery and informed decision-making by medical professionals.
• Assisted patients with navigating insurance processes, reducing confusion and financial stress surrounding healthcare expenses.
• Improved patient satisfaction by providing personalized care and addressing individual concerns.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.

• Updated reports, managed accounts, and generated reports for company database.
• Resolved financial discrepancies and customer billing issues with timely attention.
• Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.

• Explained insurance benefits, fees and procedures to patients.
• Contacted insurance carriers to discuss policies and individual patient benefits.
• Answered questions over phone and in-person regarding billing, scheduling and treatment.
• Maintained a high level of confidentiality when handling sensitive financial information and employee records
• I applied self pay patients for PA Medicaid , MAWD or Healthy Woman's breast and cervical programs.
• I applied for grants and funding on behalf of the patients.
• I was responsible for locating transportation for the patients.
• referrals to a wig boutique
• I had to have prior authorizations for the medication chemo and retail pharmacy.
• submit claims to the grants for co pays.

Sent out monthly statements, letters in attempt to collect payment.

Contacted insurance companies to resolve issues with claims.

Contacted patients about out standing balances. Applied for financial assistance , or PA Medicaid.

General office work in fast paced environment incoming and outgoing calls.

Used online tools Navinet, PA Promise, PA Compass.

I am aware of Medicare rules and regulations.