Kelly Kocher
Clearwater,FL
Summary
Compassionate, driven RN with 18+ years of experience in acute and intensive care within a pediatric hospital setting. 5+ years of experience as a sales support representative for a medical device corporation. 1.5 years' experience in home infusion therapy sales. Experience in business growth and development within a new market. Building relationships with case managers, physicians, and office staff while collaborating on plans of care and discharge planning. Ability to thrive in a team-based or independently motivated environment. Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Overview
20
20
years of professional experience
Work History
Clinical Account Executive
Paragon Healthcare
08.2022 - Current
- Product launch within a new market
- Assist in developing and implementing competitive sales strategies
- SPIN selling
- Identify and resolve customer service issues in assigned territory
- Identify customer needs with the goal of customer satisfaction
- Develop and maintain relationships within all accounts
- Proficient in Word, Excel, and PowerPoint
- Identify new referral sources within each account
- Care transition and care coordination
- Educate patients on prescribed therapy prior to discharge
- Proficient knowledge of core infusion therapies, i.e., Inotropic, Total Parenteral Nutrition, Anti-infectives, Enteral feeds, IV Immunoglobulin
- Expert in medical terminology
- Strong knowledge base of Medicare required criteria and documentation
- Pre- and post-call planning
- Identify obstacles and overcome barriers
- In-service management
- Experience with Salesforce input of daily calls.
Sales Support Representative
ZOLL LifeCor
03.2017 - 08.2022
- Building relationships with key targets in multiple accounts, i.e., physicians, advanced practitioners, nurses, case managers, social workers, office staff
- Identify, and effectively communicate with physicians and case managers, high-risk patients in need of our device
- Conducting educational in-services for physicians, nursing staff, office staff, and case management departments throughout Pinellas County
- Tracking recurring revenue and managing the reauthorization process for current patients
- Management of new patient referrals by collecting required documentation for insurance authorization
- Sound knowledge of all third-party payer requirements
- Provide territory support during times of absence or vacancy (vacations
- Leave, time away for training)
- Patient data management
- Remote patient monitoring
- Train new staff and provide continued support on utilizing the remote patient monitoring and data management system.
Patient Service Representative
ZOLL LifeCor
10.2017 - 03.2017
- Collaboration with the territory manager and account coordinator to supply education for patients in need of the LifeVest
- Supplied education on the key points, use, and maintenance of the LifeVest to ensure each patient's comfort and knowledge of the importance of wearing the device
- Educational in-services for medical facilities and staff to train each professional on the use of the device and the importance of wearing it to protect against sudden cardiac arrest
- Effective communication with company resources to gain the correct information to answer any questions patients have
- Proficient in completion of the mandatory paperwork for each patient and sending paperwork to corporate promptly
- Weekly inventory counts sent per ZOLL protocol
- Consult patients for follow-up appointments whether critical or urgent within the necessary allotted time.
Registered Nurse
Baycare Health System
01.2013 - 03.2017
- Provide quality care directly to each patient including daily monitoring, recording, and evaluation of medical condition for multiple patients concurrently
- Develop and direct a rotational system in managing the care of my patients
- Computerized charting of patient evaluations, interventions, and outcomes
- Educating parents on key directives in the care of their infant after discharge
- Interact and communicate with families in a patient-centered care setting while providing patients with quality medical care and treatment
- Participate in rounds with the interdisciplinary team to achieve the best plan of care for each patient
- Work alongside case management team to plan and ease discharge
- Discharge planning and discharge teaching for each family
- Collaborate with physicians to devise a customized plan of care for each patient.
Registered Nurse
MedStaff Travel Nursing
09.2012 - 12.2012
- Flexibility in floating between NICU and PICU to fulfill my contractual obligations
- Managing the care of 3 to 5 patients concurrently using time management skills
- Developing plan of care for each patient while delivering quality care in a critical environment.
Registered Nurse
Lee Memorial Health System
09.2010 - 09.2012
- Provide valuable care to critically ill neonates with focus on assessment, interventions, and outcomes during length of stay
- Collaboration with team members to formulate the best possible outcome for each patient
- Support of co-workers during stressful patient situations in a collaborative environment
- Computerized charting of patient evaluations, changes, interventions, and outcomes.
Registered Nurse
Nationwide Children's Hospital
06.2003 - 09.2010
- Preceptor for new RN graduates allowing them the best experience possible in building confidence to work independently
- Charge nurse experience managing a 45-bed unit
- Delegation of tasks to team members when necessary
- 2 years' experience in pediatric ICU managing the care of critically ill patients ages newborn to adult.
Education
Bachelor of Science in Nursing -
Capella University
Minneapolis, MN09.2023
Associate degree in nursing -
Central Ohio Technical College
Newark, OH06.2003
Skills
- Documentation management
- Interdisciplinary teamwork
- Organization
- People skills
- Excellent customer service skills
- Planning
- Communication
- Proficient in educating physicians, office staff, and patients
- Patient assessment
- Remote patient monitoring
- Expert in patient data management systems
- Relationship and team building skills
- Sound decision making
- Problem solving
- Experienced in authorization process of commercial insurance carriers
- Management of multiple territories
- Proficient computer skills in a multitude of EMR systems
- Proficient in Word, Excel, and PowerPoint
- Cold calling on multiple specialty providers
- Impeccable skills in product presentation
- Prospecting and qualifying new accounts
- Account Servicing
- Territory Management
- Business Development
References
Available upon request
Timeline
Clinical Account Executive
Paragon Healthcare
08.2022 - Current
Patient Service Representative
ZOLL LifeCor
10.2017 - 03.2017
Sales Support Representative
ZOLL LifeCor
03.2017 - 08.2022
Registered Nurse
Baycare Health System
01.2013 - 03.2017
Registered Nurse
MedStaff Travel Nursing
09.2012 - 12.2012
Registered Nurse
Lee Memorial Health System
09.2010 - 09.2012
Registered Nurse
Nationwide Children's Hospital
06.2003 - 09.2010
Bachelor of Science in Nursing -
Capella University
Associate degree in nursing -
Central Ohio Technical College
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