Kelly Kodra
Thornton ,CO
Summary
At Alpine Dental Center, I excelled as a Dental Receptionist, leveraging my expertise in insurance verification and exceptional multitasking to enhance patient satisfaction and streamline front office operations. My proactive approach in managing appointments and billing procedures significantly improved service efficiency, demonstrating my commitment to results and superior customer service skills. Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.
Overview
13
13
years of professional experience
Work History
Dental Receptionist
Alpine Dental Center
06.2011 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
Education
General -
Green River High School
Green River, UT05.1982
Skills
Phone and Email Etiquette
Dental Terminology
Excellent multitasking capability
Appointment Scheduling
Punctual and Reliable
Incoming Call Reception
Payment Processing
Insurance Verification
Insurance Billing
Patient Scheduling
Front Office Management
Records Management
HIPAA Compliance
Patient documentation
Office Opening and Closing
Billing Procedures
Accounts Receivable
Mail Sorting and Distribution
Dental staff support
CPR Certified
Appointment Setting
Invoice Processing
Patient Referral
Timeline
Dental Receptionist
Alpine Dental Center
06.2011 - Current
General -
Green River High School
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