Kelly Koehler
Monte Rio,CA
Summary
Detail-oriented Operations Professional with 10 years of experience managing logistics and digital infrastructure for mission-driven initiatives. Bringing a grounded perspective inspired by land stewardship and ecosystem dynamics, I enjoy transforming complex processes into supportive, sustainable workflows. While proficient in database management and financial tracking, I am eager to learn new digital tools and adapt my skills to best advocate for the Climate Change AI community.
Overview
1
1
Certification
9
9
years of professional experience
Work History
E-commerce Sales Support Operations Lead
Mike's Bikes
10.2022 - Current
- Systems and data management: Sync multi-channel data across Shopify, Lightspeed, ShipStation, and HubSpot, optimizing digital pipelines for mikesbikes.com.
- Process improvement and reporting: Created standard operating procedures (SOPs) and analyzed performance metrics to reduce fulfillment error rates by 15%.
- Remote operations support: Coordinate real-time troubleshooting and cross-functional communication across 19 retail stores and 2 distribution centers in a fully remote environment.
Head of Operations
Yumwoof Natural Pet Food
03.2022 - 12.2022
- Operations and supply chain management: Directed multi-channel distribution across Shopify, Amazon, and Chewy, while configuring ERP infrastructure to reduce supply chain costs by 10%.
- Financial oversight and backend logistics: Managed QuickBooks, sales tax reporting, procurement budgets, vendor payments, and inventory forecasting models.
- Creative operations and team leadership: Designed brand assets using Adobe and Canva while mentoring support staff to elevate customer experience metrics.
Founder
Ugud Dog
09.2021 - 12.2022
- Business Operations: Launched and operated a bootstrapped USDA Organic certified brand, managing product development, clean-ingredient sourcing, and regulatory compliance.
- E-Commerce and brand strategy: Built a customized Shopify e-commerce platform while managing digital merchandising, SEO, and targeted grassroots community education.
- Backend infrastructure and budgeting: Directed sole-contributor backend operations, including budgeting, manufacturing contracts (co-packers), and multi-channel fulfillment pipelines.
Senior Operations Manager
Vintner's Daughter
04.2017 - 09.2021
- Operations and project management: Led complex operational portfolios using project management tools to align production planning, procurement pipelines, and product development timelines.
- Sustainability and certification compliance: Lead rigorous environmental and ethical certification processes, successfully achieving Climate Neutral and Vegan milestones while initiating B Corp timeline.
- Supply chain and logistics: Managed material sourcing, accurate Bill of Materials (BOM) frameworks, warehouse layout systems, and omni-channel fulfillment networks.
Skills
- CRM administration and database management (HubSpot, Zendesk, Monday)
- Expense tracking and accounts payable/receivable (Quickbooks)
- Operations management and workflow automations
- Google Workspace (Docs, Sheets, Drive)
- Data collection and metrics tracking
- Stakeholder engagement and cross-functional collaboration (Slack, Zoom, Canva)
- Project management and calendar coordination (Asana, Monday)
- Website maintenance and content management systems (Shopify, Adobe Portfolio, Wix)
- Digital asset management (Adobe)
Certification
- Certified Permaculture Designer, Ecoversity, May 2025
- Certified Sylvotherapy Practitioner, The International Practitioners of Holistic Medicine (IPHM), June 2025
- Certified Adult, Child and Baby First Aid/CPR/AED, American Red Cross, June 2026
Languages
English
Native or Bilingual
Timeline
E-commerce Sales Support Operations Lead
Mike's Bikes
10.2022 - Current
Head of Operations
Yumwoof Natural Pet Food
03.2022 - 12.2022
Founder
Ugud Dog
09.2021 - 12.2022
Senior Operations Manager
Vintner's Daughter
04.2017 - 09.2021