Kelly Koehn
Fenton,MI
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
24
24
years of professional experience
Work History
Delivery Driver
Walmart
10.2020 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Kept detailed records of deliveries and money received from customers.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Fostered positive working relationships with regular customers.
- Managed customer inquiries and complaints in polite and professional manner.
Assembler/Production/Machine Operator
Mitsuba
04.2019 - 07.2020
- Ensured timely order fulfillment with efficient prioritization of tasks for various projects simultaneously.
- Inspected & tested completed products to encourage quality and adherence to company standards.
- Monitored inventory, keeping necessary supplies on hand.
- Troubleshot and repaired machine components to maintain smooth operations and avoid disruptions in production.
- Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Followed safety protocols to maintain safe working environment.
Corrections Assistance, Lobby Secretary
Core Civic
09.2015 - 11.2018
- Answered multi-line phone system and enthusiastically greeted callers.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Maintained daily report documents, memos and invoices.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Entered data into system and updated customer contacts with information to keep records current.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Screened visitors and issued badges to maintain safety and security.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Medical Assistant Technician
Michigan Spine and Pain
07.2008 - 09.2015
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Conducted thorough pre-examination assessments of patients'' vital signs, medical histories, and presenting symptoms for informed physician evaluations.
- Facilitated referrals to specialist providers when necessary, expediting access to advanced care options for patients in need.
- Verified patient insurance coverage and collected required co-payments.
- Performed medical records management, including filing, organizing and scanning documents.
Production Operator
Fisher Dynamics Corp.
05.2000 - 03.2008
- Inspected final products to assess compliance with quality standards and established tolerances.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Assisted in achieving company goals for waste reduction through diligent recycling efforts and proper disposal of materials.
Education
Medical Assistant Certification of Completion in Medical Assistant -
Ross Medical
Madison Heights, MI01.2008
High School Diploma -
Port Huron Northern High School
Port Huron, MI06.1989
Skills
- Multitasking
- Attention to Detail
- Proficient in Microsoft Office
- Dependability and Honesty
- Dependable and reliable
- Documentation And Reporting
- Problem-Solving
- Flexible Schedule
Additional Information
I have many years working as a receptionist. Proficient dealing daily with public, answering phones, scheduling appointments, searches, reports when needed. Proficient in MS word, excel and typing.
Timeline
Delivery Driver
Walmart
10.2020 - Current
Assembler/Production/Machine Operator
Mitsuba
04.2019 - 07.2020
Corrections Assistance, Lobby Secretary
Core Civic
09.2015 - 11.2018
Medical Assistant Technician
Michigan Spine and Pain
07.2008 - 09.2015
Production Operator
Fisher Dynamics Corp.
05.2000 - 03.2008
Medical Assistant Certification of Completion in Medical Assistant -
Ross Medical
High School Diploma -
Port Huron Northern High School
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