Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Koelzer

Southampton,PA

Summary

Passionate, driven, and committed individual interested in pursuing a career in the public health, criminal justice, and social work fields.

Overview

5
5
years of professional experience

Work History

Youth Counselor

Bucks County Youth Center
Doylestown, PA
06.2022 - Current
  • Monitored and cared for youth in carefully controlled environment to promote safety.
  • Communicated with challenged and troubled children in effort to exact positive impact and influence.
  • Advocated for at-risk youth individuals and promoted helpful resources and programs to foster progress.
  • Documented actions and incidents associated with youth program participants.
  • Counseled individual youth and small groups on presenting needs and concerns.
  • Utilized de-escalation techniques aligned with trauma-informed care model, driving intervention strategy.

Volunteer to Intern

Street2Feet Outreach Center
Stroudsburg, PA
09.2019 - 05.2020
  • Interviewed clients individually and in family groups to determine what services would best address specific needs.
  • Collaborated with multidisciplinary team of mental health case managers and disability workers.
  • Provided mental health support to homeless clients, and connected each with community resources.
  • Maintained confidential case documentation.
  • Counseled and prepared residents for transition to independent living.
  • Acted as liaison between clients and community agencies to arrange for assistance in housing, education and child care for clients.

Bartender/Manager

Mike's York Street Bar & Grill
Warminster, PA
05.2019 - 04.2022
  • Working in a fast-paced, high-stress environment.
  • Taking orders without written notes and ensuring a great experience for 10 to 20 groups of customers per 6 to 14 hour shift.
  • Maintained contact with clients and assisted in developing procedures to identify and track value-added services.
  • Assigned tasks to associates to fit skill levels and maximize team performance.

911 Dispatcher

Bucks County
Ivyland, PA
03.2021 - 06.2021
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Dispatched police officers and emergency personnel to calls for service.

Education

Bachelor of Science - Public Health

East Stroudsburg University of Pennsylvania
East Stroudsburg, PA
05.2020

Skills

  • Homeless and dual diagnosed populations
  • Mood disorders knowledge
  • Community referrals
  • Program support
  • Rapport building
  • Mental health support
  • Multitasking
  • Able to quickly grasp new concepts

Timeline

Youth Counselor

Bucks County Youth Center
06.2022 - Current

911 Dispatcher

Bucks County
03.2021 - 06.2021

Volunteer to Intern

Street2Feet Outreach Center
09.2019 - 05.2020

Bartender/Manager

Mike's York Street Bar & Grill
05.2019 - 04.2022

Bachelor of Science - Public Health

East Stroudsburg University of Pennsylvania

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Kelly Koelzer