Kelly Koelzer
Southampton,PA
Summary
Passionate, driven, and committed individual interested in pursuing a career in the public health, criminal justice, and social work fields.
Overview
5
5
years of professional experience
Work History
Youth Counselor
Bucks County Youth Center
Doylestown, PA
06.2022 - Current
- Monitored and cared for youth in carefully controlled environment to promote safety.
- Communicated with challenged and troubled children in effort to exact positive impact and influence.
- Advocated for at-risk youth individuals and promoted helpful resources and programs to foster progress.
- Documented actions and incidents associated with youth program participants.
- Counseled individual youth and small groups on presenting needs and concerns.
- Utilized de-escalation techniques aligned with trauma-informed care model, driving intervention strategy.
Volunteer to Intern
Street2Feet Outreach Center
Stroudsburg, PA
09.2019 - 05.2020
- Interviewed clients individually and in family groups to determine what services would best address specific needs.
- Collaborated with multidisciplinary team of mental health case managers and disability workers.
- Provided mental health support to homeless clients, and connected each with community resources.
- Maintained confidential case documentation.
- Counseled and prepared residents for transition to independent living.
- Acted as liaison between clients and community agencies to arrange for assistance in housing, education and child care for clients.
Bartender/Manager
Mike's York Street Bar & Grill
Warminster, PA
05.2019 - 04.2022
- Working in a fast-paced, high-stress environment.
- Taking orders without written notes and ensuring a great experience for 10 to 20 groups of customers per 6 to 14 hour shift.
- Maintained contact with clients and assisted in developing procedures to identify and track value-added services.
- Assigned tasks to associates to fit skill levels and maximize team performance.
911 Dispatcher
Bucks County
Ivyland, PA
03.2021 - 06.2021
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Dispatched police officers and emergency personnel to calls for service.
Education
Bachelor of Science - Public Health
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05.2020
Skills
- Homeless and dual diagnosed populations
- Mood disorders knowledge
- Community referrals
- Program support
- Rapport building
- Mental health support
- Multitasking
- Able to quickly grasp new concepts
Timeline
Youth Counselor
Bucks County Youth Center
06.2022 - Current
911 Dispatcher
Bucks County
03.2021 - 06.2021
Volunteer to Intern
Street2Feet Outreach Center
09.2019 - 05.2020
Bartender/Manager
Mike's York Street Bar & Grill
05.2019 - 04.2022
Bachelor of Science - Public Health
East Stroudsburg University of Pennsylvania