Kelly Komon
San Diego,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Manager
Madhouse Dance
09.2022 - Current
- Answer phone calls and respond to emails promptly, providing accurate information and addressing inquiries or concerns
- Managing customer accounts
- Greet and assist clients, ensuring a friendly and professional atmosphere
- Handle registration and check-in processes, ensuring accurate record-keeping and timely payments
- Address customer feedback or complaints in a professional and timely manner, striving to resolve issues to the satisfaction of all parties involved
- Ensure the cleanliness and organization of the studio, including dance floors, waiting areas, dressing rooms, and restrooms
- Regularly inspect equipment and facilities, reporting any maintenance or repair needs to the appropriate personnel
- Maintain inventory of studio supplies, such as dance equipment, cleaning materials, and office supplies, and restock as needed
- Collaborate with cleaning staff to ensure the studio is consistently well-maintained.
Floral Manager
El Petros Floral
05.2022 - Current
- Preparing and arranging fresh flowers, plants, and greenery according to specific customer requests or pre-designed arrangements
- Maintaining cleanliness and organization in the floral warehouse, including cleaning vases, work surfaces, and floors
- Assisting in inventory management, including keeping track of flower and plant stock, supplies, and accessories
- Watering and caring for fresh flowers, plants, and greenery to ensure their longevity and freshness
- Assisting with floral deliveries, including loading and unloading flower arrangements, ensuring timely and safe transportation to events
- Packaging and wrapping flower arrangements and bouquets for delivery or pickup by customers
- Designing arrangements specific to customers needs
- Maintaining a positive and friendly demeanor to provide excellent customer service and ensure customer satisfaction
- Adhering to health and safety regulations when handling flowers, plants, and floral supplies.
Small Business Owner/Operator
Kellz Kandlz LLC
08.2020 - Current
- Developing and creating a unique line of all-natural candles with attention to quality, safety, and aesthetic appeal
- Researching and experimenting with different wax blends, scents, and packaging options to offer a diverse product line
- Ensure an adequate supply of raw materials, such as soy wax, wicks, fragrance oils, and containers
- Monitor inventory levels, placing orders for additional supplies on time, and maintain a well-organized storage system
- Performing quality control checks to ensure that each candle meets the desired standards for appearance, scent, and burn time
- Design appealing packaging and labels for candles, reflecting your brand's identity and appealing to your target market
- Clearly labeling each candle with necessary safety warnings and ingredient information in compliance with relevant regulations
- Developing and implementing marketing strategies to promote my business and increase sales
- This includes creating a website, utilizing social media platforms, and collaborating with other business owners or influencers in relevant industries
- Provide exceptional customer service by promptly responding to inquiries, addressing concerns, and resolving any issues that may arise
- Build and maintain positive relationships with customers through personalized interactions and timely order fulfillment
- Selling my product at local markets and pop-ups and making long lasting connections in the community
- Tracking my business expenses, revenue, and profits diligently
- Create and maintain accurate financial records, including invoices, receipts, and other financial statements
- Implement budgeting and cost-control measures to help ensure profitability
- Adhere to safety standards, obtain necessary permits or licenses, and comply with labeling requirements for product safety and transparency
- Incorporate eco-friendly practices into your production processes by utilizing sustainable packaging materials, recycling, and repurposing
- Staying current with industry trends, new techniques, and advancements in candle-making.
Assistant Manager
OBBeans Coffee Roasters
08.2018 - 12.2022
- Supervising and managing the daily operations of the coffee shop, ensuring smooth functioning and efficient customer service
- Assisting the manager in hiring, training, and scheduling staff members, ensuring adequate coverage during peak hours
- Providing guidance and support to the team, fostering a positive work environment, and resolving any conflicts or issues that may arise
- Assisting in inventory management, including ordering supplies, monitoring stock levels, and ensuring proper storage and rotation of perishable items
- Overseeing the preparation and presentation of food and beverages, ensuring quality standards are met, and addressing any customer complaints or concerns
- Handling cash register operations, including opening and closing procedures, cash handling, and reconciling daily sales
- Monitoring and maintaining cleanliness and hygiene standards in the coffee shop, including regular cleaning and sanitization of equipment, surfaces, and dining areas
- Assisting in marketing and promotional activities, such as creating social media content, organizing events, or collaborating with local businesses to attract customers
- Keeping track of sales and financial records, preparing reports, and providing regular updates to the manager
- Adhering to health and safety regulations, ensuring compliance with local laws and regulations, and promoting a safe working environment for staff and customers.
Education
Master's degree - Psychology
Point Loma Nazarene University
San Diego, CA01.2022
Bachelor's - Psychology
Point Loma Nazarene University
San Diego, CA12.2018
Skills
- Customer Service (6 years)
- Administrative Experience (2 years)
- Assistant Manager Experience
- Childcare
- Account management (2 years)
- Dancing
- Product development (3 years)
- Management (6 years)
- Team management
- Order Fulfillment
- Sales (3 years)
- Marketing
- Leadership
- Marketing (3 years)
- Customer support (2 years)
- POS
- Research
- Microsoft Excel
- Communication skills
- B2B sales
- Microsoft Powerpoint
- Strategic Planning
- Expense Tracking
- Business Development
- Staff Management
Timeline
Manager
Madhouse Dance
09.2022 - Current
Floral Manager
El Petros Floral
05.2022 - Current
Small Business Owner/Operator
Kellz Kandlz LLC
08.2020 - Current
Assistant Manager
OBBeans Coffee Roasters
08.2018 - 12.2022
Master's degree - Psychology
Point Loma Nazarene University
Bachelor's - Psychology
Point Loma Nazarene University
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