Summary
Overview
Work History
Education
Skills
References
Training
Timeline
Generic

Kelly Kowalski

Waveland,MS

Summary

A talented and professional individual with extensive knowledge and expertise, known for being a knowledgeable leader and dedicated problem solver. Possessing 16 years of valuable experience, I am well-equipped to contribute towards achieving company objectives. Exceptional attention to detail and a proven track record in coordinating projects, programs, and implementing improvements."

Overview

33
33
years of professional experience

Work History

Program Manager

Hancock Resource Center
10.2008 - Current
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Optimized resource allocation, effectively balancing priorities and managing competing demands.
  • Built teams to address project goals and objectives for multiple projects.
  • Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
  • Improved program efficiency by streamlining processes and implementing time-saving solutions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry clients.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees.
  • Successfully managed budgets and allocated resources to maximize productivity.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Researched industry best practices in support of training development and program content.
  • Participated in pilot tests and revised programs based on feedback and results.

Substitute Teacher

Bay Catholic Elementary School
08.2002 - 10.2008
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Upheld classroom routines to support student environments and maintain consistent schedules.

Assistant Manager

Harrison Finance Company
03.1999 - 08.2002


  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects task.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Customer Service Representative

City Finance Company
07.1996 - 03.1999


  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Hair Stylist

Attitudes for Hair
06.1991 - 07.1996
  • Schedule appointments, manage income and expense books and purchase products
  • Cut, color and style hair for women, men and children.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.

Education

Ocean Springs High School
Ocean Springs, Mississippi

Chris’s Beauty College
Gulfport, Mississippi

Skills

  • Teamwork
  • Leadership
  • Problem solving
  • Quick learner
  • Management
  • People skills
  • Communication
  • Decision making
  • Adaptability

References

Available upon request

Training

  • Homeownership Counseling Certification
  • Financial Capability Certification
  • Credit Counseling Certification
  • Foreclosure Intervention and Default Counseling Certification
  • Safe and Healthy Family
  • Critical Time Intervention
  • Managing Human Capitol
  • NeighborWorks Community Leadership
  • Stepping Up Civic Engagement
  • NeighborWorks Human Resource Management
  • NeighborWorks Public Speaking
  • Hancock County Leadership Program
  • Supportive Services for Veteran Families Program Manager Academy
  • Dartmouth Online IPS Supported Employment Course
  • Excel for beginners and Intermediate
  • HUD Housing Counseling Certification

Timeline

Program Manager

Hancock Resource Center
10.2008 - Current

Substitute Teacher

Bay Catholic Elementary School
08.2002 - 10.2008

Assistant Manager

Harrison Finance Company
03.1999 - 08.2002

Customer Service Representative

City Finance Company
07.1996 - 03.1999

Hair Stylist

Attitudes for Hair
06.1991 - 07.1996

Ocean Springs High School

Chris’s Beauty College

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Kelly Kowalski