Kelly Kraemer
Hermosa,SD
Summary
HVAC technician with 20 years experience specialized in industrial and commercial equipment. Successful at assessing and understanding problems and providing proactive solutions required to meet challenges. A strong desire to keep learning and provide the best results possible.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
HVAC Operations Manager
Loyal Plumbing, Heating, and Cooling
03.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
HVAC Technician
Rasmussen Mechanical
05.2023 - 03.2024
- Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
- Diagnosed and identified faulty components in malfunctioning HVAC systems using specialized testing tools.
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
- Diagnose, service, and repair industrial and commercial HVAC equipment.
HVAC Technician
CoolSys
12.2022 - 05.2023
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
- Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
HVAC Technician
Centerline Communications
06.2021 - 12.2022
- Service and repair commercial HVAC equipment at tower locations. Service and repair generators and transfer equipment.
HVAC Technician
Dakota Heating And Cooling
01.2021 - 06.2021
- Owner/operator. Service and repair boilers, burners, industrial and commercial HVAC equipment.
HVAC Technician
G&R Controls
06.2015 - 12.2020
- Diagnose, service, and repair industrial and commercial HVAC equipment. Provide factory authorized start up and repair.
HVAC Technician
Dakota Boiler Company
11.2014 - 06.2015
- Owner/operator. Service and repair boilers, burners, industrial and commercial HVAC equipment.
HVAC Technician
Climate Controls Systems And Service
01.2012 - 01.2014
- Service and repair boilers and burners.
HVAC TECHNICIAN
RASMUSSEN MECHANICAL
01.2010 - 01.2012
- Service and repair commercial and industrial HVAC equipment.
BOILER OPERATOR
JWK MAINTENANCE CONTRACT
01.2005 - 01.2010
- Maintain and operate: steam and hot water boilers, air handlers, and cooling equipment.
Education
DIPLOMA -
STURGIS HIGH SCHOOL
1 Year - HVAC Installation And Repair
Mitchell Technical Institute
Mitchell, SDSkills
- Knowledge of HVAC equipment
- Repair
- Electrical Schematics
- Pneumatic and electronic controls
- Combustion
- Diagnostic Techniques
- Technical Troubleshooting
- Leak Checks
- Electrical Wiring
- HVAC and Refrigeration Systems
- Troubleshooting Expertise
- Analytical Thinker
- System Troubleshooting
- Certified HVAC Technician
- Welding Techniques
- Quality-Focused
- Operation and Maintenance Expert
- Excellent Problem Solver
- Customer-Focused
- Problem-solving
- Technical troubleshooting
- Troubleshooting skills
- Team leadership
- Electrical wiring
- Operations management
- Performing repairs
- Operations monitoring
- System troubleshooting
- Inspecting equipment
- Customer service
- HVAC and refrigeration systems
- Operational efficiency
- Repair procedures
- HVAC systems
- HVAC controls
- Planning and implementation
- Completing repairs
- Staff training
- Air conditioning
- Boiler designs
- Certified HVAC technician
- Inventory management
- Focused on safety
- Teamwork
- Management
- Cooling systems maintenance
- Teamwork and collaboration
- Project management
- Equipment installation
- Time management
- Operations oversight
- Soldering
- Attention to detail
- Policies and procedures implementation
- Employee motivation
- EPA regulations
- Troubleshooting expertise
Certification
- EPA CERTIFED UNIVERSAL
- RAPID CITY, SD MECHANICAL CONTRACTOR LICENSE
- CPR, AED, FIRST AID
- CLASS V FORKLIFT
- AWP SCISSOR & BOOM OPERATOR
- SIEMENS LMV5, LMV3
- DAIKIN VRV TC-5, TC-9, INSTALLATION, S&T
- WATTMASTER ORION CONTROL SYSTEMS
- OSHA 10
- RF SAFETY
- MSHA
- A2L REFRIGERANTS
Timeline
HVAC Operations Manager
Loyal Plumbing, Heating, and Cooling
03.2024 - Current
HVAC Technician
Rasmussen Mechanical
05.2023 - 03.2024
HVAC Technician
CoolSys
12.2022 - 05.2023
HVAC Technician
Centerline Communications
06.2021 - 12.2022
HVAC Technician
Dakota Heating And Cooling
01.2021 - 06.2021
HVAC Technician
G&R Controls
06.2015 - 12.2020
HVAC Technician
Dakota Boiler Company
11.2014 - 06.2015
HVAC Technician
Climate Controls Systems And Service
01.2012 - 01.2014
HVAC TECHNICIAN
RASMUSSEN MECHANICAL
01.2010 - 01.2012
BOILER OPERATOR
JWK MAINTENANCE CONTRACT
01.2005 - 01.2010
1 Year - HVAC Installation And Repair
Mitchell Technical Institute
DIPLOMA -
STURGIS HIGH SCHOOL
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