Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Mary Kelly Kramer

Covington,KY

Summary

Detail-oriented team member with strong problem-solving, and consumer facing communication skills seeking a position to apply 20 + years of experience in consumer communications and health care,

Overview

34
34
years of professional experience

Work History

Pharmacy Technician

The Kroger Co.
01.2022 - Current
  • Reviews and interprets medication orders from physicians and enters prescription data in preparation for pharmacist verification
  • Selects drugs from stock, counts, packages, and accurately labels prescriptions for verification by pharmacist and for shipment
  • Boosts customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Answers incoming phone calls and addressed questions from customers and healthcare providers.

Ecommerce Clerk

Kroger
11.2020 - 12.2021
  • Selected products for customers' on-line orders in the most efficient manner with attention to freshness and quality
  • Leveraged extensive product knowledge to offer suitable alternatives when needed.
  • Processed orders through point of sale (POS) system
  • Reported pricing, scanning, and item location discrepancies and invalid temperature

Consumer Relations Knowledge & Advocacy Leader

Procter & Gamble Co
04.2008 - 05.2020
  • Collaborated with P&G Brand Teams to deliver information to operation centers regarding P&G products
  • Updated and maintained knowledge base used by advisors to respond to consumer comments. This included written standards, FAQs. chat scripts, product bulletins/brochures, phone prompts, and other applicable consumer communications.
  • Developed and presented training materials to enable users to perform confidently and effectively.
  • Participated in cross-functional teams to identify consumer comments trends to sustain or increase consumer satisfaction.
  • Successfully executed global migration of existing global knowledge system

Consumer Relations Advisor

Procter & Gamble Co
09.2000 - 03.2008
  • Responded via phone, email, chat, and postal mail to consumer complaints, inquiries, and testimonials regarding P&G products, promotions, sustainability and media coverage.
  • Followed up with consumers to ensure consumer satisfaction and encourage repurchase.
  • Reported consumer comments in database to share with multifunctional team to identify trends related to P&G products.

Clinic Operations Manager/WIC Nutritionist

Northern Kentucky Health Department
08.1990 - 03.1998
  • Managed inner-city clinic offering Maternal and Child Health services including Pre and Postnatal care, Well Child care, Immunizations, Family Planning, WIC, Outreach services and Lab services.
  • Managed multi-functional staff of nurses, dietitians, laboratory technicians and clerks
  • Collaborated with leadership to expand services and locations within Kenton County.
  • Point of Contact for health centers for state and federal audits.
  • Provided nutrition counseling for women, infants, and children.
  • Provided breastfeeding education support.
  • Maintained records following require state and federal standards.

Education

Bachelor of Science - Dietetics/Nutrition

University of Kentucky
Lexington, KY

Skills

  • Problem solving
  • Engages consumers
  • Detail-oriented
  • Record keeping/Data entry
  • Proficient with Microsoft Suite
  • Excellent interpersonal and communication skills

Interests

Cooking, reading, walking, travel, puzzles and games

Timeline

Pharmacy Technician

The Kroger Co.
01.2022 - Current

Ecommerce Clerk

Kroger
11.2020 - 12.2021

Consumer Relations Knowledge & Advocacy Leader

Procter & Gamble Co
04.2008 - 05.2020

Consumer Relations Advisor

Procter & Gamble Co
09.2000 - 03.2008

Clinic Operations Manager/WIC Nutritionist

Northern Kentucky Health Department
08.1990 - 03.1998

Bachelor of Science - Dietetics/Nutrition

University of Kentucky

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Mary Kelly Kramer