Summary
Overview
Work History
Education
Skills
City
State
Zip
Returningtostreet
Street
Returningtocity
References
Timeline
Generic

Kelly Krumpelman

Butler,KY

Summary

To return to full-time healthcare career, following bereavement leave Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring many years of relevant work experience to your team.

Overview

22
22
years of professional experience

Work History

Access Coordinator

UC Health
03.2015 - 06.2024
  • In this committed role (9 yrs + 3 mons), was responsible and privileged to assist patients obtain access to healthcare by scheduling appointments (phone/in person), performing accurate registration, facilitating flow of information between all healthcare providers and team members, while providing quality customer service (care), and patient safety, through adherence to department/hospital policies and patient satisfaction goals
  • Ensured that each scheduled treatment appointment had insurance verification, precertification completed, and financial clearance
  • Registration of patients, using Epic Software (EMR), and strict adherence to PHI and HIPAA policies, with successful completion of annual trainings
  • Answered with pleasant tone, busy multi-line phone system while simultaneously performing other tasks
  • Other duties as assigned, assisted with data collection projects toward department goals, provided admin support, participated in process improvement, contributed to new hire orientation manuals, welcomed and trained team members, always aiming to go above and beyond to help.

Weekend Receptionist - Part-Time

Rosedale Green Nursing Home
06.2022 - 01.2024
  • Successful completion of long-term care facility trainings

Administrative Assistant

Cincinnati Children’s Hospital
10.2006 - 03.2012
  • Exercised professionalism when communicating with team members and CCHMC divisions
  • Using time efficiently and productively, prioritizing multiple tasks properly to meet deadlines
  • Provided professional, clerical/administrative support to multi-disciplinary team
  • Investigated and resolved customer requests/complaints
  • Maintained calendars using Group Wise/Microsoft Outlook
  • Diversity appreciation
  • Worked with member in other divisions for retrieval of data
  • Retrieved patient information and schedules via Epic software
  • Completed monthly rotation schedule for residents using Amion
  • Served as department representative when meeting with residents to provide information and tour.

Administrative Secretary II, Medical Staff Services

St. Luke Hospital (St. Elizabeth Hospital)
09.2002 - 08.2006
  • Provided secretarial support to several medical staff committees/departments including: Medicine, Obstetrics & Gynecology, Pathology, Radiology, Cancer Committee/Tumor Board and Medical Ethics Committee; coordinated meeting schedules, recorded meeting minutes and served as a resource for physicians and hospital staff
  • Processed credentialing applications of physicians and allied health professionals according to JCAHO standards by performing primary source verifications.

Adjunct Instructor

Northern Kentucky Technical College (Gateway Technical College)
03.2002 - 05.2002
  • Instructed students in the subject of medical terminology

Education

Northern Kentucky University
Highland Heights, KY
04.1997

Medical Secretary - Diploma -

Northern Ky Health and Occupations Center (Gateway Technical College)
Edgewood, KY
01.1992

Skills

  • Extensive knowledge of medical terminology
  • Extensive training in Epic software (EMR)
  • Microsoft Office - Word, Excel, PowerPoint
  • Type 50 wpm, Transcription 40 wpm
  • Audiovisual Equipment
  • Multi-line phone systems
  • Credentialing software
  • HIPAA Compliance
  • Patient Registration
  • Insurance Verification
  • Appointment Scheduling
  • Customer Service
  • Problem-Solving
  • Multitasking and Organization
  • Team Collaboration
  • Medical Terminology
  • EMR
  • Process Improvement

City

Butler

State

KY

Zip

41006

Returningtostreet

Fort Thomas

Street

87 Sullivan Lane

Returningtocity

KY

References

available upon request

Timeline

Weekend Receptionist - Part-Time

Rosedale Green Nursing Home
06.2022 - 01.2024

Access Coordinator

UC Health
03.2015 - 06.2024

Administrative Assistant

Cincinnati Children’s Hospital
10.2006 - 03.2012

Administrative Secretary II, Medical Staff Services

St. Luke Hospital (St. Elizabeth Hospital)
09.2002 - 08.2006

Adjunct Instructor

Northern Kentucky Technical College (Gateway Technical College)
03.2002 - 05.2002

Northern Kentucky University

Medical Secretary - Diploma -

Northern Ky Health and Occupations Center (Gateway Technical College)

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Kelly Krumpelman