Kelly Krupa
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Luxury At Your Service Agent
J.W. Marriott
10.2014 - Current
- Assisted upscale clients by delivering knowledge on property services, amenities, and city events
- Served as the point of contact and facilitator for all internal department inquiries, ensuring professional phone communication.
- Accomplished processing and resolving accounting issues involving guest accounts and corporate group accounts
- Managed operational procedures for emergency protocols and ensured hotel staff safety.
- Enforced strict measures to guarantee ongoing client confidentiality
Records and Billing Clerk
Horwitz, Horwitz & Associates
01.2011 - 06.2013
- Managed and tracked over 35 client injury cases while closely monitoring their medical progress.
- Managed deposition schedules and acquiring all necessary materials related to the case
- Oversaw the careful coordination of collecting, preparing, and presenting crucial materials during depositions and trials.
Guest Services Associate
Concierge Services World Wide, John Hancock Observatory & Harris Bank Building
08.2007 - 12.2010
- Performed general customer service tasks such as greeting and assisting guests, visitors, and tenants with inquiries regarding information, reservations, private events, and other business-related activities.
- Performed regular audits to track and maintain inventory records for retail merchandise and multimedia equipment
- Facilitated security procedures, handled emergency situations, and ensured safety of building tenants through guest registration and arrival confirmation.
Education
High School Diploma -
Marist High School
Chicago, IL3+ years of coursework towards a Bachelor's Degree in Entrepreneurship and Small Business Management -
Columbia College Chicago
Chicago, ILSkills
- Ability to prioritize and handle multiple projects while meeting deadlines
- Patience, friendly, and cooperative manner
- Service-focused, technically skilled, and hardworking office support professional
- Able to learn new materials and computer programs
- Adobe Acrobat
- Law Base
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- GXP
- Micros Food & Beverage system
- Worldox
Timeline
Luxury At Your Service Agent
J.W. Marriott
10.2014 - Current
Records and Billing Clerk
Horwitz, Horwitz & Associates
01.2011 - 06.2013
Guest Services Associate
Concierge Services World Wide, John Hancock Observatory & Harris Bank Building
08.2007 - 12.2010
High School Diploma -
Marist High School
3+ years of coursework towards a Bachelor's Degree in Entrepreneurship and Small Business Management -
Columbia College Chicago
Similar Profiles
Yvonne CieslaYvonne Ciesla
Food & Beverage General Manager – Baobab Lounge at J.W. MarriottFood & Beverage General Manager – Baobab Lounge at J.W. Marriott
Varun Ajay GuptaVarun Ajay Gupta
Room Service Supervisor at J.W. MarriottRoom Service Supervisor at J.W. Marriott
Karla WilliamsKarla Williams
Marketing Assistant at J.W. MarriottMarketing Assistant at J.W. Marriott