Kelly Kurcz

Next Level Resource Partners

06.2014 - Current

Introduced new methods, practices, and systems to reduce turnaround time.
Devised processes to boost long-term business success and increase profit levels.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Defined, implemented, and revised operational policies and guidelines.
Oversaw day-to-day production activities in accordance with business objectives.
Monitored office workflow and administrative processes to keep operations running smoothly.
Achieved team goals through formalized training plans, coaching, and performance management.
Mentored and coached team members to foster productive and engaging work environment.
Analyzed business operations and implemented strategies to improve operational cohesiveness.
Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Managed purchasing, sales, marketing and customer account operations efficiently.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.