Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Kuvaas

Albany

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Sizzler. Proven ability to enhance guest engagement and manage cash transactions accurately. Recognized for mentoring new employees and improving team performance, while maintaining high standards of quality control in fast-paced environments.

Diligent Server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

30
30
years of professional experience

Work History

Server

Sizzler
06.2013 - 01.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed food and beverage orders, ensuring accuracy and timely delivery.

Cashier /Customer Service

7-Eleven
09.2017 - 07.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Supervisor

Ross Dress For Less
02.2003 - 07.2006
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Test and Repair Operator

Hewlett Packard, HP
03.1993 - 04.2002
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Performed quality checks to identify finish discrepancies.
  • Reduced equipment downtime by troubleshooting issues and performing timely repairs.
  • Increased overall product quality through meticulous attention to detail during operation processes.
  • Performed quality assurance tasks to promote accuracy and minimize mistakes.

Education

No Degree - Business Management

Linn-Benton Community College
Albany, OR
02.2021

GED -

Linn-Benton Community College
Albany, OR
12.2012

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Decision-Making
  • Transactions and Cash Handling
  • Inventory Management
  • Team Player
  • Quality Control
  • Hospitality service expertise

Timeline

Cashier /Customer Service

7-Eleven
09.2017 - 07.2019

Server

Sizzler
06.2013 - 01.2023

Supervisor

Ross Dress For Less
02.2003 - 07.2006

Test and Repair Operator

Hewlett Packard, HP
03.1993 - 04.2002

No Degree - Business Management

Linn-Benton Community College

GED -

Linn-Benton Community College

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