Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Lacy

Tucson,AZ

Summary

Reliable and committed with 7 years experience. Proven leader and effective communicator, excelled by enhancing asset protection and team performance. Skilled in access control and critical thinking, I significantly improved security measures and training protocols. Demonstrated exceptional customer service and problem resolution, contributing to a safer, more efficient workplace. Dedicated the protecting the property, individuals and assets.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

AFNI
04.2023 - 03.2024
  • Managed high-volume of stressful calls maintaining professional while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Security Guard

Allied Universal Security
05.2022 - 09.2022
  • Overnight access control providing excellent customer service skills, verifying badges and obtaining approval for visitor and replacement request.
  • Enhanced overall security by conducting hourly patrols and monitoring premises to protect the property, individual and assets
  • Observed surveillance cameras of atm locations out of state reporting any suspicious activity.

Asset Protection Manager

Allied Universal Security
02.2015 - 08.2022
  • Promoted to Asset Protection Manager after starting as graveyard security.. I observed activity and unreliable protection for the property, individuals and assets and reporting my concerns to management.
  • Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
  • Developed comprehensive training for new hires, ensuring they were well-equipped to handle various scenarios and available for them to call overnight for any questions.
  • Enhanced overall asset protection by implementing effective security measures and loss prevention strategies.
  • Reviewed surveillance video each day watching the activity of the guards in other shifts to view their job performance.
  • Quick response and decision making skills when I had an incident call. Communicating with the individual and de escalating the situation restoring a safe environment
  • Hourly patrols, reporting damages, hazards and detailed reporting of interaction and removal of homeless trying to approach property tenants and customers.

Hotel Front Desk Clerk

Paris Hotel
07.2011 - 02.2014
  • Managed reservations and cancellation with attention to detail for accurate invoicing and refunds .
  • Informed guest of services and amenities.
  • Access control for unauthorized guest who have not paid extra guest fees.
  • Accurate daily financial record keeping and reports.
  • Kept detailed daily logs for any incidents or information needed to pass to the next clerk.

Church Administrative Assistance

The Salvation Army
11.2002 - 12.2010
  • Primary support to the pastors utilizing my organization and time management skills to ensure the daily operations of the business office were completed efficiently.
  • Managed church and program databases, calenders, schedules and financial records with attention to detail.
  • Accurate bookkeeping of all income and allocating funds to the proper departments prepared financial reports.
  • Main point of communication with visitors and incoming calls.
  • Coordinated program events and fund raisers ensuring that they were a success.

Education

High School Diploma -

Garfield
San Diego, CA
06-1988

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Conflict resolution
  • Observe and report
  • Communication
  • Attention to detail
  • Physical fit
  • Decision making
  • Leadership
  • Access control

Timeline

Customer Service Representative

AFNI
04.2023 - 03.2024

Security Guard

Allied Universal Security
05.2022 - 09.2022

Asset Protection Manager

Allied Universal Security
02.2015 - 08.2022

Hotel Front Desk Clerk

Paris Hotel
07.2011 - 02.2014

Church Administrative Assistance

The Salvation Army
11.2002 - 12.2010

High School Diploma -

Garfield
Kelly Lacy