Kelly Lamborgini
Mayfield village,OH
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
22
years of professional experience
Work History
Business Office Associate and Resident Banker
King David Nursing and Rehabilitation Center
10.2024 - Current
- Responded to inquiries from callers seeking information.
- Developed correspondence letters, memos, and emails.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Opened, closed, and updated accounts for customers.
- Balanced teller drawers and ATM cash.
- Monitored account activity and identified suspicious transactions, taking appropriate action.
- Streamlined operations, implementing efficient processes to improve overall productivity and performance.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Analyzed daily financial transactions to ensure accuracy and integrity of bank's financial records.
- Provided exceptional customer service by promptly addressing concerns and resolving issues.
- Managed deposits, withdrawals to process smooth banking transactions for clients.
- Improved customer satisfaction by resolving complaints promptly and professionally.
- Completed bill payments for residents.
- Completed monthly audit paperwork and reconciled ledger.
- Assisted third party company in obtaining completed Medicaid and various other paperwork.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Retail Banker
Woodforest National Bank
06.2013 - 11.2014
- Entered customers' transactions into computers to record transactions and issue computer-generated receipts
- Balanced currency, coin, and checks in cash drawers at ends of shifts
- Adhered to strict security protocols when accepting payments or transferring funds between accounts
- Developed strong relationships with customers by providing exceptional service throughout the entire transaction
- Carried out special services for customers, such as ordering bank cards and checks
- Answered telephones to assist customers with questions and inquiries
- Utilized problem solving skills to resolve customer inquiries quickly and accurately
- Maintained up-to-date knowledge about existing banking products and services
- Performed daily reconciliation of branch accounts utilizing banking software programs
- Monitored bank vaults to ensure cash balances were correct
- Counted currency, coins and checks received, by hand, and using currency-counting machine, to prepare them for deposit and shipment to branch banks and Federal Reserve Bank
- Opened new checking and savings accounts, money market accounts and safe deposit boxes
- Worked collaboratively with staff members to ensure compliance with banking regulations and policies
- Assisted customers in opening new accounts, processing deposits and withdrawals, and resolving account discrepancies
- Used computers and calculators to calculate daily transactions
- Performed clerical tasks, such as typing, filing
- Provided support to colleagues in order to meet team goals efficiently
- Received mortgage, loan and public utility bill payments, verified payment dates, and amounts due
- Verified and post armored car deposits
- Developed and maintained a high level of customer service, ensuring clients were well informed and satisfied with their experience
- Examined checks to confirm endorsements
- Issued and redeemed money orders, traveler's checks and savings bonds
- Implemented strategies for cross selling additional bank products based on customer needs
- Resolved problems and discrepancies concerning customers' accounts
- Obtained and processed information required for provision of services, such as opening accounts, savings plans and purchasing bonds
- Identified transaction mistakes when debits and credits did not balance
- Maintained accurate records of all transactions including cash handling operations
- Provided expertise on banking products such as loans, mortgages, credit cards and investments
- Promoted bank products and services to consistently meet cross-selling goals
- Generated detailed monthly reports summarizing sales activities and performance metrics
- Sorted and filed deposit slips and checks
- Prepared and verified cashier's checks
- Analyzed customer data to identify sales opportunities while providing personalized product advice
- Created connections and developed rapport with customers to provide personalized service
- Responded quickly to meet customer needs and resolve problems
- Provided efficient and courteous service to customers at all times
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Committed to delivering excellent customer service while working in a fast-paced environment
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Managed and coordinated multiple projects while ensuring timely completion
Customer Service Associate
Family Dollar
09.2011 - 05.2012
- Provided accurate information regarding product features and benefits
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure
- Identified opportunities for process improvement through feedback from customers and team members
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Utilized problem-solving techniques to troubleshoot customer problems and address their concerns in a timely manner
- Employed active listening techniques to understand customers' needs and provide appropriate solutions
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
- Preserved store's visual appeal by arranging merchandise in visually appealing manner
- Processed payments accurately according to company guidelines while maintaining high levels of security
- Totaled daily sales transactions by balancing cash, check and credit card totals at end of shift
- Loaded, unloaded and stocked daily shipments and weekly truck deliveries
- Responded quickly to meet customer needs and resolve problems
Manager in Training
Wilsons Leather
12.2006 - 03.2008
- Keyholder responsible for opening and closing store individually and with other associates
- Successfully managed a team of multiple employees while maintaining high performance standards, demonstrating strong leadership and problem-solving skills
- Demonstrated leadership potential through taking initiative, delegating tasks effectively, and motivating team members
- Oversaw personnel to maintain adequate staffing and minimize overtime
- Monitored inventory levels, adjusting purchasing plans accordingly
- Managed employee performance through coaching, goal setting and day-to-day direction
- Analyzed customer feedback to identify areas of improvement in customer service
- Executed productivity benchmarks across departments to maximize company revenue
- Resolved customer complaints in a timely and professional manner
- Analyzed sales data to determine potential opportunities for growth
- Assigned tasks to fit skill levels and maximize team performance
- Planned, prioritized and managed time, increasing productivity and efficiency
- Shadowed senior leadership, observing decision-making processes and gaining leadership insights
- Created weekly schedules based on predicted staffing needs, budgets and employee requests
- Managed multiple tasks simultaneously while adhering to tight deadlines without sacrificing quality or accuracy
- Addressed and resolved client or customer inquiries to foster superior standards of service
- Learned fundamentals of business operations, including marketing, sales, and human resources management
- Participated in meetings with senior management to provide updates and recommendations on key business initiatives
- Demonstrated ability to work independently as well as part of a team in order to achieve desired results
- Developed existing team into high productivity, results-oriented unit through creative initiatives
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Focused on learning new skills and staying updated with industry changes
- Provided efficient and courteous service to customers at all times
- Worked with coworkers to complete tasks
- Participated in ongoing training to enhance own job skills and knowledge
- Met deadlines while maintaining high-quality deliverables
- Identified ways to improve efficiency in operations and implemented process changes
- Responded quickly to meet customer needs and resolve problems
Patriot Missile Operator and Maintainer
United States Army
08.2002 - 10.2005
- Assisted in training new operators on the use of tools and equipment
- Demonstrated proficiency in troubleshooting and problem-solving techniques
- Reported damaged and defective products to supervisor
- Performed preventative maintenance on machines to ensure proper functioning
- Trained new employees regarding machinery operation and safety guidelines
- Stored products and materials in correct locations to reduce item losses
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Troubleshot minor problems and reported larger technical issues
- Focused on learning new skills and staying updated with industry changes
- Participated in ongoing training to enhance own job skills and knowledge
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Managed and coordinated multiple projects while ensuring timely completion
- Performed general maintenance and repair
- Worked with coworkers to complete tasks
- Reported any problems or malfunctions with machines or tools immediately upon discovery
- Collaborated with other departments to ensure seamless operations
- Tracked company equipment inventories and notified supervisors of shortages
Education
Bachelor of Science - Business Administration Focus in Finance
South College
Knoxville, TN01-2026
Associate of Science - Business Administration
Germanna Community College
Fredericksburg, VA06-2014
Certificate Bookkeeping - Bookkeeping
Germanna Community College
Fredericksburg, VA06-2014
Skills
- Customer satisfaction
- Cash reconciliation
- Document preparation
- Problem-solving abilities
- Business administration
- Data entry
- Written communication
- Administrative tasks
- Spreadsheet development
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Analytical thinking
Timeline
Business Office Associate and Resident Banker
King David Nursing and Rehabilitation Center
10.2024 - Current
Retail Banker
Woodforest National Bank
06.2013 - 11.2014
Customer Service Associate
Family Dollar
09.2011 - 05.2012
Manager in Training
Wilsons Leather
12.2006 - 03.2008
Patriot Missile Operator and Maintainer
United States Army
08.2002 - 10.2005
Bachelor of Science - Business Administration Focus in Finance
South College
Associate of Science - Business Administration
Germanna Community College
Certificate Bookkeeping - Bookkeeping
Germanna Community College
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