Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Wessel

Klamath Falls,OR

Summary

Professional with strong background skills in team work, team building, and working in groups with diverse populations. Enthusiastic with leadership, effective communication, and problem-solving skills. Skilled with email, and basic computer literacy, and multi-tasking secretarial duties. Great adaptation skills and learning quickly in teams and independently.

Overview

Work History

Expeditor

Jeld-Wen Windows & Doors
  • Addressed supply problems and developed creative solutions to prevent delays.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Enhanced communication between departments to ensure seamless order management and fulfillment.
  • Boosted customer satisfaction by resolving issues promptly and providing regular updates on order status.

Guest Service Representative

Koa Campgrounds
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Assisted in emergency situations as required while adhering strictly to safety protocols.

Guest Service Representative

Wyndham Worldwide Corp
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.

Therapist

Klamath Health Partnerships

Alcohol/Drug Counselor

Lutheran Community Services Northwest

Education

Master of Arts - Clinical Mental Health Counseling

Adam"s State University
Alamosa, CO
05.2016

Skills

  • Inventory Control
  • Team Member Training
  • Guest service
  • Strong Organization
  • Documentation Management
  • Guest Needs Assessment
  • Hospitality and accommodation
  • Excellent Communication
  • Active Listening
  • Multitasking
  • Decision-Making

Timeline

Expeditor

Jeld-Wen Windows & Doors

Guest Service Representative

Koa Campgrounds

Guest Service Representative

Wyndham Worldwide Corp

Therapist

Klamath Health Partnerships

Alcohol/Drug Counselor

Lutheran Community Services Northwest

Master of Arts - Clinical Mental Health Counseling

Adam"s State University
Kelly Wessel