Kelly Langlitz
Spring Hill,USA
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments with a 7-year history of serving clients. Excels at problem solving and technically proficient in a variety of software applications, including Excel Microsoft, Word and others. Organized multi-tasker adept at meeting deadlines and thriving in a fast-paced office. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
7
7
years of professional experience
Work History
Appraisal Service Coordinator
Citizens Bank
Spring Hill, FL
10.2021 - 11.2022
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Resolved client issues in an expedient manner by utilizing problem-solving skills.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Created and assigned orders to vendors
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Scheduled appointments between clients and vendors and internal staff members.
- Entered order details into the system and inputted updates accordingly
- Coordinated with vendors, underwriters, analysts, and loan processors in order to facilitate processes.
- Managed vendors and AMCs in order to ensure the timely completion of reports.
- Uploaded documents to vendors as needed.
- Communicated with team members, managers, and other colleagues in order to guarantee the timely completion of all tasks.
- Used strong research skills to improve understanding of local areas and properties.
Appraisal Coordinator
AppraisalMark
Phoenix, AZ
11.2020 - 10.2021
- Served as central point of contact for vendors, lenders and clients.
- Answered client inquiries and provided accurate information regarding products and services.
- Assisted clients and vendors with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of client and vendor interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Processed invoices for payment using accounting software applications.
- Developed strong relationships with clients by providing personalized assistance and support.
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Located or recruited vendors to complete assignments.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Handled complaints and questions, and re-directed calls to other team members as appropriate.
- Established and maintained client rapport by utilizing quality customer service.
Vendor Manager/ Scheduler
ServiceLink Services LLC
Moon Township, PA
07.2015 - 10.2020
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Located or recruited vendors to complete assignments.
- Maintained excellent attendance record, consistently arriving to work on time.
- Increased client satisfaction by resolving appointments, availability and appraiser issues.
- Handled more than 70 calls per per day to address client and vendor inquiries and concerns.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Handled complaints and questions, and re-directed calls to other team members as appropriate.
- Established and maintained client rapport by utilizing quality customer service.
- Balanced vendor availability availability, client schedules and maximum load levels when scheduling appointments.
- Served as central point of contact for vendors, lenders and clients.
- Managed day-to-day calendar for vendors.
- Received and screened high volume of internal and external communications, including email and mail.
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
- Maintained detailed records of client interactions, transactions and comments for future reference.
- Provided administrative support to vendors, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for electronic documents, ensuring accuracy and confidentiality of records.
Education
High School Diploma -
PA Cyber Charter School
Pittsburgh, PA2010
Skills
- Computer-savvy
- Excel, Microsoft and Word
- Customer service
- Strong organizational abilities
- Multi-tasking skills
- Problem resolution
- Profit and loss understanding
- Schedule Coordination
- Data verification
- Accurate Recordkeeping
Timeline
Appraisal Service Coordinator
Citizens Bank
10.2021 - 11.2022
Appraisal Coordinator
AppraisalMark
11.2020 - 10.2021
Vendor Manager/ Scheduler
ServiceLink Services LLC
07.2015 - 10.2020
High School Diploma -
PA Cyber Charter School
Languages
Spanish
Limited
References
References available upon request.