Kelly Larmann
Pittsburgh,PA
Summary
Proven leader and dedicated team player with a track record of elevating customer satisfaction and streamlining operations at Rolling Fields Golf Course. Leveraged exceptional customer service. Cultivated lasting relationships and resolved challenges with a warm, adaptable approach. Motivated person with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient Care Technician position. Ready to help team achieve company goals.
Experienced with patient care and daily living assistance. Utilizes compassionate communication to support patients emotionally and physically. Strong understanding of medical equipment operation and patient monitoring techniques.
Diligent PCT with background in patient care. Known for providing compassionate support and ensuring patient comfort. Demonstrated ability in monitoring vital signs and assisting with daily living activities.
Overview
6
6
years of professional experience
Work History
Patient Care Technician
Childrens Home of Pittsburgh
10.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Implemented infection control protocols, contributing to safer hospital environment.
- Enhanced patient comfort by providing compassionate bedside care and support.
- Collected and documented patient information to aid in accurate medical record keeping.
- Provided nutritional support by assisting patients with meals, catering to individual dietary needs.
- Hygiene Care,
- Charting,
- Assisting Trach care
- Sitting with Patients
- Daily weights,
- Monitoring
- specimen and lab collection.
- placement of leads for A&B monitors and setting up the monitor.
SERVER
Jiggers Pub
04.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Cultivated warm relationships with regular customers
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
- Assisted in training new hires, providing guidance on restaurant standards and best practices
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Handled cash transactions accurately, contributing to balanced daily financial reports
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
OWNER/MANAGER OF OPERATIONS
Rolling Fields Golf Course
04.2019 - Current
- Managed day-to-day business operations
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals
- Consulted with customers to assess needs and propose optimal solutions
- Interacted well with customers to build connections and nurture relationships
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
Education
Associate Degree - Nursing
CCAC Boyce Campus
Monroeville, PA05-2026
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Team Player
- Reliable and Responsible
- Adaptable and Flexible
- Warm and Friendly
- High Energy and Stamina
- Team Leadership
- Cool Under Pressure
- Ability to Lift 30 Pounds
- Tableside Service
- Process Monitoring
- Vital signs monitoring
- CPR certification
- Patient observation
- Feeding assistance
- Patient positioning
- Professional bedside manner
- Mobility assistance
- Medical equipment operation
- Vitals documentation
- Patient hygiene management
- Monitoring patient conditions
- Restocking supplies
- Patient assistance
Timeline
Patient Care Technician
Childrens Home of Pittsburgh
10.2024 - Current
SERVER
Jiggers Pub
04.2022 - Current
OWNER/MANAGER OF OPERATIONS
Rolling Fields Golf Course
04.2019 - Current
Associate Degree - Nursing
CCAC Boyce Campus
Similar Profiles
Audrey AlbionAudrey Albion
Patient Care Technician at UPMC Childrens Hospital of PittsburghPatient Care Technician at UPMC Childrens Hospital of Pittsburgh
Madison NickischerMadison Nickischer
Student Radiologic Technologist at Childrens Hospital PittsburghStudent Radiologic Technologist at Childrens Hospital Pittsburgh
Amanda Lea PreauxAmanda Lea Preaux
Administrative Assistant/Realtor at Pittsburgh Home Girls LLC/eXp Realty LLCAdministrative Assistant/Realtor at Pittsburgh Home Girls LLC/eXp Realty LLC