Kelly LaRochelle
Waterville,ME
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Demonstrated expertise in administrative support and professional communication, significantly improving patient care experiences and streamlining staff coordination. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
OHI
04.2011 - 04.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
DSP
OHI
11.2010 - 04.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Test Proctor
Prometric
09.2007 - 10.2009
- Ensured test integrity by vigilantly monitoring students during exams and addressing any issues or concerns promptly.
- Improved test security by regularly updating and implementing strict proctoring protocols and procedures.
- Efficiently organized examination materials prior to each session, reducing time spent searching for necessary items during exams.
- Provided exceptional customer service to both students and faculty, answering questions and resolving issues related to the testing process.
- Supported the overall goals of the testing center by consistently demonstrating professionalism, competence, and dedication to student success.
- Streamlined exam check-in process, ensuring prompt start times and minimizing delays for students.
Unit Coordinator
Franklin Memorial Hospital
08.2002 - 09.2007
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Coordinated and maintained referral sources related to admissions, discharges, and follow up services to sustain daily census requirements.
- Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Collected and analyzed data related to customer service, patient charges and supply utilization.
Unit Coordinator
Fremont Area Medical Center
09.1996 - 09.1999
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Coordinated and maintained referral sources related to admissions, discharges, and follow up services to sustain daily census requirements.
- Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
- Collected and analyzed data related to customer service, patient charges and supply utilization.
- Enhanced unit efficiency by maintaining up-to-date patient information and coordinating interdisciplinary care.
- Streamlined patient admissions by efficiently managing and organizing medical records.
- Improved patient satisfaction by addressing inquiries promptly, escalating concerns to relevant staff when necessary.
Staffing Coordinator
Fremont Area Medical Center
03.1995 - 08.1998
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Coordinated and administered job fairs and other recruitment events to engage potential talent.
Education
High School Diploma -
Leavitt Area High School
Turner, ME06.1983
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- File Organization
- Time Management
- Scheduling
- Critical Thinking
- Strong Problem Solver
- Documentation and Recordkeeping
- Office Management
- Database entry
- Scheduling and calendar management
- Dedicated Team Player
- Professional Communication
- Verbal Communication
- Records Management
- Professional and mature
- Client Relations
- Multi-Line Phone Systems
- Multi-line phone proficiency
- Prioritization
Timeline
Administrative Assistant
OHI
04.2011 - 04.2016
DSP
OHI
11.2010 - 04.2011
Test Proctor
Prometric
09.2007 - 10.2009
Unit Coordinator
Franklin Memorial Hospital
08.2002 - 09.2007
Unit Coordinator
Fremont Area Medical Center
09.1996 - 09.1999
Staffing Coordinator
Fremont Area Medical Center
03.1995 - 08.1998
High School Diploma -
Leavitt Area High School
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