Organized and dependable human resources professional with a strong background providing exceptional customer service to internal and external clientele with strengths in key areas such as on-boarding, employee relations, benefits administration, payroll, and administrative support.
Overview
20
20
years of professional experience
Work History
HR Service Center Representative
Perdoceo Education Corporation
03.2021 - Current
Respond to Tier 1 questions regarding benefits, compensation, leaves of absence, employee relations, organizational development and payroll/time keeping
Run various reports as needed and/or requested, enter new-hires ensuring the accuracy of information and obtaining any necessary approvals
Administer tuition assistance program, process leaves of absence and unemployment claims, enter new-hires, I-9 compliance, complete audits as necessary, maintain and update employee records and process changes in status as needed, review and process Ethics cases.
RTS Associate
Amazon
10.2019 - 03.2021
Debriefed on the road delivery drivers, maintained RTS return tracker, resolved any issues with missing packages and/or deliveries
Maintained full understanding of workflow policies and procedures, resolved customer complaints, holds, delays, and rejects
Processed crash sorts and prepared flex routes for drivers, sorted and stowed packages, maintained 5S standards around delivery station, trained new associates, and completed daily reports and pile audits.
Human Resources Administrator
GKN Driveline
05.2014 - 10.2019
Created and maintained active and terminated employee files for 800+ employees which included supporting two additional sites as needed
Entered and maintained data entry for new-hires, processed changes in status, employment verifications, garnishments and deductions, and all other personnel related changes to employee records
Processed hourly and salary payroll using ADP, including low hours, vacation, relocation, and bonuses
Successfully coordinated and managed annual Christmas Cheer program selecting 4-7 families from the community to sponsor for the holiday season
Provided exceptional internal and external customer service regarding personnel related issues and/or concerns.
Human Resource Coordinator
Ceradyne Inc
09.2011 - 05.2012
Provided payroll, accounting, and human resources support, which included overseeing the administration of employee hiring, retention, termination, personnel records, compensation, and benefits
Processed accounts payables and receivables, expense reports, credit card tracking and reconciliation, invoice matching and reconciliation, and maintained accurate vendor maintenance
Filed and tracked worker’s compensation claims and ensured safety procedures were adhered to at all times.
Human Resource Specialist
Hostess Brands
06.2007 - 08.2011
Coordinated the administrative functions of the human resources department and provided administrative support to various departments within the organization
Successfully managed the recruiting and new-hire process for union and non-union workforce, which included candidate pre-screens and interviews, pre-employment physicals, drug screens, background checks, and new-hire and safety orientations
Maintained master data file maintenance in SAP for 250+ employees, created and maintained employee files, processed status changes, pay increases, transfers, probationary reviews, exit interviews, and disciplinary action
Processed weekly payroll for approximately 500 employees using SAP, processed accounts payable, distributed paychecks, administered benefits programs, maintained records and logs such as DOT compliance, I-9, FMLA, applicant flow, and union grievances.
Check-Out Supervisor
Sam’s Club
11.2003 - 11.2010
Supervised and coordinated activities of cashiers at multiple stations in large retail establishment
Maintained all aspects of employee performance including recruiting, interviewing, hiring, training, scheduling, and performance management
Managed opening and closing of the store, cash office management, investigating overages and shortages, and preparation of change orders and bank deposits
Created and maintained displays, stocked merchandise, maintained pricing and inventory, responded to telephone inquiries, and provided all aspects of member service.