Summary
Overview
Work History
Education
Skills
References
Timeline
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Kelly Latkiewicz

Kelly Latkiewicz

Schaumburg,Illinois

Summary

I am a Qualified Intellectual Disabilities Professional (QIDP) / Manager at a nonprofit organization. I have a bachelor's degree in psychology from the University of Illinois at Chicago. My core competencies include program and case management, conflict resolution, interpersonal skills, and employee supervision. Dedicated and compassionate leader with a proven track record of cultivating teams based on mutual respect and care. Passionate about making a positive impact on those around me. Skilled in fostering a collaborative and inclusive work environment that inspires team members to reach their full potential. Ready to drive organizational success through empathetic leadership and a commitment to excellence.

Overview

14
14
years of professional experience

Work History

QIDP/Manager

Clearbrook
Arlington Heights, IL
09.2019 - Current
  • Program/case management for adults with disabilities who live in community integrated living arrangements (CILAS)
  • Daily personal interaction to ensure safety, wellbeing, and happiness of clients and families.
  • Ensures that homes are well kept, stocked and meeting state standards and regulations.
  • Developed individualized treatment plans and implemented behavior intervention strategies to address behaviors that may hinder progress and development.
  • Knowledgeable about state regulations and requirements to ensure client files stay up to date and meet standards.
  • Provided crisis intervention support for clients in emergency situations.
  • Coordinates and tracks all medical management for caseload.
  • Creates and maintains all schedules and programs for caseload of 15-20 clients at a time.
  • Staff management, onboarding, training, scheduling, payroll, and all other supervisory tasks as assigned.
  • Collaborated with interdisciplinary teams to assess client needs, create comprehensive assessments, and monitor progress towards developmental goals.
  • Maintained accurate documentation of client progress, behaviors, and treatment plans in compliance with regulations and agency policies.
  • Conducted training sessions for staff and families on best practices for supporting individuals with intellectual disabilities, ensuring consistent and effective care.
  • Developed and implemented individualized service plans for clients with intellectual disabilities, focusing on promoting independence and enhancing quality of life
  • Collaborated with medical professionals to coordinate treatment plans for clients.
  • Provided referrals to appropriate health care providers or other community resources.
  • Facilitated communication between clients, families, caregivers, social services, medical services, and other agencies to ensure client needs were met.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Administered and allocated budget to control costs and optimize use of resources.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Life Skills Instructor

Ray Graham Association
Elmhurst, IL
11.2018 - 09.2019
  • Supervising day programming for adults with I/DD.
  • Manages staff who work directly with clients, including interviewing, onboarding, training, retention, and disciplinary action.
  • Development of “life skills” programs for clients in attendance.
  • Oversees program and staff to ensure all projects and assignments are completed start to finish.
  • Creation of outings in community for clients to enable socialization.
  • Part of the leadership team who works in coordination with senior and director level employees to help contribute to the development of the company.
  • Organized and facilitated group workshops and activities to foster social skills, independence, and overall well-being
  • Conducted assessments to identify areas of strength and improvement for each client, adjusting programming as needed

Barista

Starbucks
Chicago, IL
03.2014 - 11.2018
  • Top tier customer service. Go-to employee for challenging customers.
  • Maintenance of store cleanliness and stock.
  • Exceptional customer service skills, with a focus on providing personalized recommendations and creating a welcoming atmosphere for guests
  • Capable of multitasking and prioritizing tasks to efficiently handle a high volume of orders while maintaining a clean and organized work environment
  • Skilled in operating and maintaining coffee machines and equipment to ensure consistent quality and performance
  • Operated cash registers to process customer payments.

Classroom Aide

Kirk School
Palatine, IL
06.2018 - 08.2018
  • Summer school program working with children with intellectual disabilities.
  • Experience with students who are non-verbal/non-ambulatory.
  • Assisted lead teacher in implementing lesson plans and activities to support student learning and development.
  • Provided one-on-one support to students with special needs to help them fully participate in classroom activities.
  • Managed classroom materials and equipment, ensuring a clean and organized learning environment for students.
  • Monitored student behavior and addressed any disciplinary issues in accordance with school policies and procedures.

Server

Vintage Lounge
Chicago, IL
05.2017 - 08.2018
  • Knowledge of food and drink menus and POS systems.
  • Top customer service to all customers to ensure successful visits.
  • Effective time management skills to meet all customer needs simultaneously.
  • Managed multiple tables efficiently by taking and delivering orders promptly and accurately
  • Maintained clean and organized work area to uphold health and safety standards
  • Collaborated with kitchen staff to ensure timely delivery of food and drinks to guests

Special Rec Assistant

Fox Valley Special Recreation Association
Aurora, IL
01.2013 - 09.2015
  • Assist people who have disabilities in leisure activities.
  • Helped implementation of scheduled programs as designed.
  • Collaborated with team members on projects, contributing to a positive and productive work environment

Lifeguard

Jeff Ellis & Associates, CPR
Aurora, IL
01.2010 - 01.2014
  • CPR/First aid/AED certification annually. Ongoing trainings to ensure safety standards are continuously met.
  • Maintenance of pools and surface areas to ensure safety of guests.
  • Provided immediate response and performed water rescues when necessary
  • Conducted routine inspections of pool equipment and maintained cleanliness of pool area
  • Monitored and enforced pool safety rules to ensure a safe environment for all swimmers
  • Collaborated with fellow lifeguards to coordinate and execute emergency drills for staff and patrons

Education

Bachelor's - Psychology

University of Illinois At Chicago

Certification - Project Management

Coursera
Remote

Skills

  • Cross-functional collaboration
  • Effective customer communication
  • Client meetings
  • Verbal Communication
  • Employee management
  • Problem Resolution
  • System implementation
  • Problem-solving abilities
  • Technologically savvy
  • Health History Documentation
  • Community Outreach
  • Referral Coordination
  • Client Advocacy
  • Needs Assessment
  • Records Management
  • Case Management
  • Performance Tracking
  • Conflict Resolution
  • Organization and Multitasking
  • Email and Telephone Etiquette
  • Relationship Building
  • Documentation And Reporting

References

References available upon request.

Timeline

QIDP/Manager

Clearbrook
09.2019 - Current

Life Skills Instructor

Ray Graham Association
11.2018 - 09.2019

Classroom Aide

Kirk School
06.2018 - 08.2018

Server

Vintage Lounge
05.2017 - 08.2018

Barista

Starbucks
03.2014 - 11.2018

Special Rec Assistant

Fox Valley Special Recreation Association
01.2013 - 09.2015

Lifeguard

Jeff Ellis & Associates, CPR
01.2010 - 01.2014

Bachelor's - Psychology

University of Illinois At Chicago

Certification - Project Management

Coursera

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Kelly Latkiewicz