Kelly Lauman
Manchester,MO
Summary
LinkedIn Profile RESUME PROFILE 20+ years of experience in operations and distribution ranging from medical service provider start-ups to major retailers, specializing in technical change management, process improvement, logistics and MHE integration testing and documentation. Strong vendor management & business partner collaboration for all assigned projects, changes and high severity issues, coupled with strong attention to detail resulting in highly effective communication to senior stakeholders.
Overview
27
27
years of professional experience
Work History
Supply Chain Consultant
Brecham Group
04.2019 - Current
- Issue Management: Successfully identified, tracked, and partnered to resolve 100+ issues that arose during testing, conversion, and go-live activities, working cross-functionally with team members to investigate and troubleshoot issues, develop, and implement solutions, and communicate status of issues to stakeholders
- Training/Learning & Development: Analyzed training and testing results, partnered with team to develop and deliver alternate approach to improve team skills and knowledge, using dashboard reporting to track progress and identify areas for improvement in both training plan and execution
- Escalation Planning and Execution: Developed and executed escalation plans for impacting issues and change controls, ensuring that critical issues were resolved quickly and efficiently
- Goal Setting, Opportunity Analysis, and Results Management: Worked with leadership teams to set goals, identify, and attack opportunities, and measure results, contributing to company’s overall success
- Project management support: Partner with Project Manager from inception through completion, ensuring that all milestones were met, and deliverables were delivered on time and within budget
- Communication: Lead development, delivery, and management of daily communications across all areas, ensuring that stakeholders were kept informed of progress and updates
- Go-Live Support: Provided go-live support for WMS implementation, including testing, training, and planning.
Manager, Business Analyst/GapTech/TPM Logistics
Gap, Inc.
03.2022 - 05.2023
- Successfully managed and average of 65 planned outages per month, coordinating resources and ensuring that all prerequisites, validations, and testing were completed on time and within budget for multiple locations in US & Europe
- Communication and collaboration: Effective collaboration with business partners, leadership, and affected CECs to resolve high severity issues and provide communication and updates.
- Escalation management: Served as escalation point-of-contact for issues, advocating for resolution and providing frequent updates on progress.
- Peak planning: Coordinated and documented load testing, fail-overs, and necessary system updates for flawless peak at CEC level.
- Go-live support: Supported multiple projects go-live events around all areas of MHE & robotics testing.
- Vendor management: Managed relationships with vendors and business partners for all planned projects and updates.
Operations Manager
Precision Eye Services
09.2014 - 06.2019
- Spearheaded Route Development in a progressive format with automated metrics and data summaries for informed business decisions.
- Manage company Credentialing Program for 25 Technicians and 45 surgical facilities throughout the country.
- Generated monthly performance metrics and analytical reports, reviewed, and communicated trends.
- Strategized and implemented processes to transform and revitalize operations, keeping current with today's trends.
- Implemented Medical Equipment Management Program (MEMP) for all transportable assets to ensure reliability and superior technician and customer satisfaction.
- Guided efforts to develop and optimize operations and enable group to keep pace with changing demands and new product initiatives.
- Initiated move to digital platform (Smartsheet) for all business functions to increase efficiency, reduce errors and improve visibility in all areas.
Operations Manager
Scholastic Book Fairs
01.2007 - 01.2014
- Managed 20+ full time and seasonal associates, conducted performance reviews, implemented policies, standard operating procedures and managed quality, customer service and logistics to implement improvements.
- Manage regional transportation resources for 5 hub facilities across 6 states that experiences tremendous peaks, straining available resources.
- High level communication on service trends, fleet activity and performance with ability to visualize and articulate solution strategies.
- Project Manager for OBC pilot and rollout and provided on-going training and support.
Operations Manager
Laser Vision Centers
01.1997 - 01.2002
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
Education
Business
Southwestern Illinois College
Belleville, ILSkills
- Analytical, Articulate, Progress Oriented
- Business Process Mapping
- Trend Analysis
- Systems Implementation
- Client Relationship Management
- Data Management
- Analytical Thinking
- Excellent Communication
- Troubleshooting and Problem Solving
- Project Management and Performance Reporting
- Proficiency in Microsoft Office, Smartsheet and industry specific systems
Timeline
Manager, Business Analyst/GapTech/TPM Logistics
Gap, Inc.
03.2022 - 05.2023
Supply Chain Consultant
Brecham Group
04.2019 - Current
Operations Manager
Precision Eye Services
09.2014 - 06.2019
Operations Manager
Scholastic Book Fairs
01.2007 - 01.2014
Operations Manager
Laser Vision Centers
01.1997 - 01.2002
Business
Southwestern Illinois College
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