Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kelly Lee

Los Angeles,CA

Summary

A seasoned professional with a proven track record at Heu, I excel in team management and exceptional communication, driving performance and enhancing customer satisfaction. Skilled in staff training and complaint resolution, I've significantly improved service delivery and operational efficiency, embodying leadership that motivates and uplifts.

Overview

12
12
years of professional experience

Work History

Head Server

Toe Bang
01.2021 - 11.2024
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
  • Trained staff members on use of POS system.
  • Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
  • Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.

Manager

Heu
09.2015 - 08.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Nurse

Pediatric Clinic
07.2014 - 07.2016
  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Performed routine wound care and dressing changes on schedule.
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
  • Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
  • Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.

Nurse

Long Term Care Facilities
07.2012 - 06.2014
  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Performed routine wound care and dressing changes on schedule.
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
  • Improved patient satisfaction ratings by delivering compassionate and personalized care.
  • Implemented infection control measures that significantly reduced hospital-acquired infections.

Education

Bachelor In Nursing - Nursing

Angeles College
Los Angeles, CA
04.2012

Skills

  • Safe food handling
  • Banquet coordination
  • Brand promotion
  • Multitasking skills
  • Cash handling
  • Exceptional communication
  • Training employees
  • Increasing sales
  • Team management
  • Food safety compliance
  • Guest relations
  • Food and beverage preparation
  • Team supervision
  • Staff training
  • Staff motivation
  • Quality control
  • Complaint resolution
  • Policy enforcement
  • Service prioritization

Languages

Korean
Native or Bilingual
English
Native or Bilingual

Timeline

Head Server

Toe Bang
01.2021 - 11.2024

Manager

Heu
09.2015 - 08.2019

Nurse

Pediatric Clinic
07.2014 - 07.2016

Nurse

Long Term Care Facilities
07.2012 - 06.2014

Bachelor In Nursing - Nursing

Angeles College

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Kelly Lee