Kelly Lee
Waukegan,IL
Summary
Versatile and detail-oriented food service team member with 3 years of experience in fast-paced environments. Proficient in cash handling and customer service. Possess strong communication skills and a commitment to maintaining a clean and safe environment. Strong at taking constructive criticism and being flexible. Strives to improve everyday! Huge animal lover and great with technology.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Counter Crew Member
Panda Express
12.2022 - 12.2024
- Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
- Took customer ordwrs face-to-face and via microphone, ensuring accuracy and satisfaction
- Handled cash transactions at the register
- Maintained a clean and organized workspace for better efficiency during peak hours.
- Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Utilized strong communication skills to relay accurate information regarding allergens and dietary restrictions to kitchen staff.
- Delivered exceptional service under pressure during high-traffic periods without compromising quality or efficiency.
- Processed cash and card transactions accurately, maintaining financial integrity within the establishment.
- Led efforts to maintain store cleanliness throughout the day, contributing to a pleasant dining environment for customers.
- Handled customer complaints professionally, working towards resolutions that benefited both the business and the individual involved.
- Assisted with inventory management tasks, ensuring adequate stock levels for daily operations.
- Collaborated with team members to ensure smooth operations during high-volume periods.
- Ensured food safety standards were consistently met by adhering to proper handling, storage, and preparation procedures.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
- Provided callers with product and customer service information to foster brand loyalty.
- Addressed guest complaints and resolved issues to promote satisfaction.
Crew Member
McDonald's
02.2021 - 12.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
Education
Palatine High School
Palatine05.2023
Skills
- Cleanliness and hygiene
- Complaint handling
- Efficient work ethic
- Patience and empathy
- Food safety
- Cash handling expertise
- Stress tolerance
- Upselling strategies
- Order processing proficiency
- Data entry
- Guest inquiries
- Product knowledge
- Accuracy and efficiency
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Cleaning and sanitizing
- Multitasking Abilities
- Reliability
- Organizational skills
- Adaptability and flexibility
- Customer transactions
- Conflict resolution
- Professionalism
Certification
ServSafe
Timeline
Front Counter Crew Member
Panda Express
12.2022 - 12.2024
Crew Member
McDonald's
02.2021 - 12.2022
Palatine High School
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