Hi, I’m
Kelly Leeflang
Manteca,CA
Summary
I’ve had multiple years of experience in the food service industry. Quickly becoming a a manager and enhancing and developing my abilities as an employee and hard worker. More than just being a manager, I thrive in fast paced environments and love making guests happy and improving their day, no matter how small of a mark I leave. I love to learn new things and grow as a person in and outside of work. When i’m not working, i’m spending time with my nieces and enjoying hobbies such as painting, sewing and reading.
Overview
6
years of professional experience
Work History
Mcdonald’s Manteca, California
Fast Food Manager
05.2019 - Current
Job overview
- Monitored daily operations of the restaurant, including inventory control and ordering supplies.
- Maintained accurate financial records, such as sales receipts and invoices.
- Ensured compliance with all local health regulations related to food safety.
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Adhered to company policies and procedures while enforcing them among all employees.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved problems or concerns to satisfaction of involved parties.
- Distributed food to service staff for prompt delivery to customers.
- Assisted staff by serving food and beverages or bussing tables.
Education
Sacramento State
Some College (No Degree) from Nursing
Modesto Junior College
Some College (No Degree) from Medical Assisting
Skills
- Inventory control
- Financial management
- Food safety
- Employee training
- Customer service
- Quality assurance
- Time management
- Cash handling
- Communication skills
- Shift management
- Customer complaint handling
- Sanitation standards
- Store maintenance
- Customer engagement
- Food safety compliance
- Food preparation
- Health and safety regulations
- Waste reduction
- Inventory control and record keeping
- Performance improvement
- Customer service best practices
- Take-out service
- Stable work history
- Kitchen oversight
- Passion for customer satisfaction
- Point of sale (POS) system operation
Timeline
Fast Food Manager
Mcdonald’s
05.2019 - Current
Sacramento State
Some College (No Degree) from Nursing
Modesto Junior College
Some College (No Degree) from Medical Assisting
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