Kelly Lemus Lopez
Williamsburg,VA
Summary
Dynamic leader with extensive experience at Mastercorp Resort Housekeeping Services, excelling in staff training, workflow management, and enhancing service quality. Demonstrated adaptability and expert in cleaning practices, achieving significant improvements in operational efficiency. Skilled in fostering teamwork and communication, ensuring high standards of health and safety compliance.
Overview
4
4
years of professional experience
Work History
Housekeeping Manager
Mastercorp Resort Housekeeping Services
06.2023 - Current
- Placed orders for housekeeping supplies and guest toiletries.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Managed team productivity and workflow to exceed quality standards.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
Resort Dispatcher
Mastercorp Resort Housekeeping Services
02.2021 - 02.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Managed conflict resolutions with customers, and other personnel to encourage professional relationships and promote respect.
- Analyzed customer feedback and provided solutions to improve customer service.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Education
Medical Assistant
Centura College
Newport News, VA01-2025
High School Diploma -
Warhill High School
Williamsburg, VA06-2023
Skills
- Cleaning practices
- Cleaning and sanitation
- Health and safety compliance
- Scheduling and Planning
- Staff evaluations
- Adaptability and Flexibility
- CPR
- ECG
- Phlebotomy
- Multitask
- Communication
- Organization
Timeline
Housekeeping Manager
Mastercorp Resort Housekeeping Services
06.2023 - Current
Resort Dispatcher
Mastercorp Resort Housekeeping Services
02.2021 - 02.2023
Medical Assistant
Centura College
High School Diploma -
Warhill High School
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