Kelly LeRette
Blue Springs,MO
Summary
Strategic, results-driven professional with demonstrated success elevating operational standards to improve overall team and business performance. Communicates clear work expectations and company vision to set and achieve measurable goals in demanding, complex work environments. Proven leader with seasoned ability to inspire teams and capitalize on emerging opportunities to enhance business profile, reputation, and influence.
Overview
38
38
years of professional experience
Work History
Regional Manager
Salvation Army Adult Rehabilitation Center
09.2024 - 11.2024
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Manager
Rent A Center
11.2023 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Shift Manager
Arby's
09.2020 - 10.2023
- Established and maintained positive and professional employee relationships
- Addressed customer complaints and resolved conflicts
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
- Created staff teams and delegated work tasks to increase productivity
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Scheduled staff to establish adequate coverage during peak business hours.
- Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
Cashier
Retail Rebel
09.2019 - 09.2020
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Provided efficient and courteous service to customers
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
Office Manager
Johnson Constuction Company
09.2001 - 09.2017
- Implemented office procedures, creating streamlined processes
- Supervised administrative staff, driving front office operations and continuous workflow
- Resolved customer inquiries and complaints with timeliness and professionalism
- Leveraged multi-line phone system to answer and transfer calls to staff members
- Created and maintained filing systems to ensure accurate record keeping
Payroll Clerk
Western Missouri Mental Health
09.1997 - 09.2000
- Updated payroll records by entering changes in exemptions, insurance coverage, and savings deductions
- Generated and distributed paychecks to employees
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Resolved issues arising from incorrect payments or missing information by collaborating with managers to gather necessary details promptly.
- Collaborated with the human resources department to ensure proper management of employee benefits and deductions.
- Reduced payroll discrepancies by conducting thorough audits and reconciliations of employee records.
- Managed garnishments and levies in accordance with legal requirements, ensuring proper withholding from employee wages.
- Improved employee satisfaction with efficient resolution of payroll discrepancies.
Accounts Payable Clerk
Humana Health Care
09.1996 - 09.1997
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Reviewed employee expense reports against company policies, safeguarding corporate funds from misuse.
- Increased accuracy in expense reporting by thoroughly reviewing submitted claims and verifying supporting documentation.
- Enhanced efficiency in invoice processing by meticulously reviewing and matching invoices with purchase orders and receipts.
- Maintained accurate financial records, contributing to successful audits by organizing and filing all accounts payable documents.
- Improved relationships with suppliers by resolving discrepancies in billing and payments promptly.
- Entered figures using 10-key calculator to compute data quickly.
Bookkeeper
Langley Auto Wrecking and Recycling
09.1990 - 09.1995
- Balanced ledgers and accounts to identify discrepancies
- Monitored cash flow and budget adherence to support profitability
- Reviewed invoices and payments for accuracy before processing
- Ensured timely submission of sales tax returns in order to avoid penalties from state agencies
- Maintained and processed invoices, deposits, and money logs.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
Office Manager
Shur Start Battery
05.1987 - 09.1990
- Resolved customer inquiries and complaints with timeliness and professionalism
- Supervised administrative staff, driving front office operations and continuous workflow
- Implemented office procedures, creating streamlined processes
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Education
UMKC
Kansas City, MissouriSkills
- Operations
- Operational management
- Goals and performance
- Sales management
- Strategic development
References
References available upon request
Timeline
Regional Manager
Salvation Army Adult Rehabilitation Center
09.2024 - 11.2024
Assistant Manager
Rent A Center
11.2023 - 04.2024
Shift Manager
Arby's
09.2020 - 10.2023
Cashier
Retail Rebel
09.2019 - 09.2020
Office Manager
Johnson Constuction Company
09.2001 - 09.2017
Payroll Clerk
Western Missouri Mental Health
09.1997 - 09.2000
Accounts Payable Clerk
Humana Health Care
09.1996 - 09.1997
Bookkeeper
Langley Auto Wrecking and Recycling
09.1990 - 09.1995
Office Manager
Shur Start Battery
05.1987 - 09.1990
UMKC
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