Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Kelly Lewen

Summary

Dynamic sales lead with proven expertise in operational efficiency and customer engagement at Jockey International, Inc. Recognized for enhancing store performance and achieving sales goals through tailored product recommendations. Skilled in cash handling accuracy and loss prevention strategies, fostering trust and satisfaction among customers while maintaining high standards of service.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

15
15
years of professional experience

Work History

Sales Lead, Keyholder

Jockey International, Inc
10.2024 - Current
  • Assisted in daily sales operations, ensuring smooth transaction processes and customer satisfaction.
  • Supported inventory management by restocking shelves and maintaining product displays.
  • Engaged customers to understand their needs and provide tailored product recommendations.
  • Collaborated with team members to achieve sales goals and enhance overall store performance.
  • Learned POS system functionalities, facilitating efficient checkout experiences for customers.
  • Maintained cleanliness and organization of merchandise areas to create appealing shopping environments.
  • Participated in training sessions to develop product knowledge and sales techniques effectively.
  • Opened inventory boxes and restocked shelves.
  • Opened and closed store 4-5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.

Driver

George Jr. Republic
10.2021 - 06.2022
  • Maintained vehicle cleanliness and operational readiness through regular inspections.
  • Communicated effectively with dispatch to coordinate timely deliveries and pickups.
  • Utilized GPS technology to navigate routes accurately and avoid delays.
  • Documented delivery logs and maintained records for compliance purposes.
  • Adapted quickly to changing schedules and prioritized tasks effectively during peak hours.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Obtained signatures from customers upon delivery of goods.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Safely transported goods across long distances, adhering strictly to traffic laws and regulations.

Cash Office Specialist

Target Corporation
09.2010 - 06.2021
  • Processed cash transactions efficiently, ensuring accuracy and compliance with company policies.
  • Managed daily cash reconciliation, identifying discrepancies and implementing corrective measures.
  • Assisted in maintaining financial records using accounting software for accurate reporting.
  • Collaborated with team members to streamline cash handling procedures and enhance operational efficiency.
  • Trained new staff on cash office protocols, promoting adherence to best practices and safety standards.
  • Monitored inventory of cash supplies, coordinating replenishment to minimize disruptions in operations.
  • Conducted audits of cash drawers, ensuring proper control measures were in place to prevent losses.
  • Provided exceptional customer service by addressing inquiries related to transactions promptly and professionally.
  • Expedited end-of-day closing procedures by streamlining reconciliation processes and utilizing automated tools effectively.
  • Developed strong relationships with banking partners, facilitating smooth transactions and prompt deposit processing times.
  • Trained new employees on cash handling procedures, promoting best practices to minimize errors and maintain high levels of accountability.
  • Continuously identified areas for process improvement within the Cash Office Specialist role, driving ongoing enhancements to optimize workflows.
  • Increased accuracy in daily deposits by implementing standardized deposit verification processes across the department.
  • Supported cross-functional initiatives as needed, demonstrating flexibility in adapting to changing business requirements.
  • Safeguarded company assets through diligent monitoring of secure storage areas and adherence to strict access protocols.
  • Reduced discrepancies in daily cash reports by closely monitoring transactions and conducting thorough reconciliations.
  • Contributed to positive store performance metrics by maintaining accurate financial records and supporting overall operational efficiency.
  • Established a reputation for reliability and trustworthiness among peers, supervisors, and customers through consistent performance in maintaining secure cash handling practices.
  • Streamlined communication channels between cash office staff members, fostering a cohesive work environment that supported team success.
  • Provided exceptional support during peak business periods by taking on additional responsibilities and working collaboratively with other departments to ensure seamless operations.
  • Maintained accurate records of all financial activities, ensuring compliance with company policies and local regulations.
  • Enhanced customer satisfaction with prompt cashier support, addressing issues, and providing timely resolutions.
  • Improved cash handling accuracy by implementing efficient cash counting procedures and regular audits.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Input financial data and produced reports using G4S software and cash recycling processes.

Education

High School Diploma -

Burncoat High School
Worcester, MA

Associate of Arts - Nursing

David Hale Fanning School of Practical Nursing
Worcester, MA

Skills

  • Operational efficiency in retail
  • Customer engagement
  • Store operations
  • Customer service
  • Cash handling accuracy
  • Sales proficiency
  • Daily reporting
  • Loss prevention strategies
  • Bank deposits

Accomplishments

  • Supervised team of 6 staff members in addition to employees from other stores, training them in cash office procedures.
  • Documented and resolved improper placement of cash resulting in significant variance which led to full recovery of said cash and re-training and coaching of all cash handlers.

Languages

English
Full Professional

Timeline

Sales Lead, Keyholder

Jockey International, Inc
10.2024 - Current

Driver

George Jr. Republic
10.2021 - 06.2022

Cash Office Specialist

Target Corporation
09.2010 - 06.2021

High School Diploma -

Burncoat High School

Associate of Arts - Nursing

David Hale Fanning School of Practical Nursing

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