Summary
Overview
Work History
Education
Skills
Timeline
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Crystal JACKSON

Sumter,SC

Summary

Driven professional with a proven track record at Bank of America, adept in financial product knowledge and compliance awareness. Excelled in enhancing digital banking experiences and fraud prevention, showcasing strong problem-solving abilities and a positive attitude. Skilled in multitasking and HIPAA regulations, consistently delivering high-quality customer service and operational efficiency. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Excel.

Overview

20
20
years of professional experience

Work History

Banking Customer Service Representative

Bank Of America
01.2024 - Current
  • Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
  • Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
  • Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
  • Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
  • Implemented feedback from management to continuously improve performance and exceed expectations in customer service delivery.
  • Managed multiple priorities during peak periods, maintaining a high level of productivity without sacrificing quality of service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.

Medical Office Assistant

Civista Medical Center
12.2012 - 03.2022
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
  • Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
  • Answered phone calls and messages for 4-physician family medical facility, scheduling appointments, and handling patient inquiries.

Medical Receptionist

Southern Maryland Hospital Center
03.2004 - 11.2012
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Organized paperwork such as charts and reports for office and patient needs.

Education

GED -

UDC
DISTRICT OF COLUMBIA
07.2004

Skills

  • Financial product knowledge
  • Compliance Awareness
  • Sales proficiency
  • Strong Numeracy Skills
  • Multitasking and Organization
  • Computer Skills
  • Problem-Solving
  • HIPAA Regulations
  • Medical Reception
  • Positive Attitude
  • Understanding of medical terminology
  • Insurance Verification
  • Office Administration

Timeline

Banking Customer Service Representative

Bank Of America
01.2024 - Current

Medical Office Assistant

Civista Medical Center
12.2012 - 03.2022

Medical Receptionist

Southern Maryland Hospital Center
03.2004 - 11.2012

GED -

UDC

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Crystal JACKSON