Kelly Lewis

• Spearheaded a comprehensive evaluation of the 40+ member field team within the first 60 days, assessing strengths and identifying improvement opportunities. Implemented resulting recommendations led to a 25% increase in team productivity and a 15% improvement in customer satisfaction scores within 6 months.
• Implemented a targeted leadership development program, identifying 8 high-potential team members and creating individualized training/mentoring plans. Successfully groomed 5 new managers within a 12-month period, increasing internal promotions by 30% and strengthening the company's leadership pipeline.
• Orchestrated a company-wide process overhaul, optimizing hiring, onboarding, employee lifecycle, inventory operations, employee engagement, and training programs, leading to improved operational efficiency and a 10% reduction in turnover.
• Initiated and executed strategic initiatives that boosted employee engagement to a 90% score, fostering a sense of belonging and enhancing team dynamics across the organization.
• Established data-driven decision-making processes and cultivated cross-departmental collaboration, driving performance optimization and achievement of organizational goals in a $3M annually generating, socially-responsible company.

• Revamped customer service processes for an upscale boutique company, resulting in a 35% increase in customer satisfaction scores and a 20% boost in client retention rates, sustained over a three-year period.

• Researched and implemented a new automation system, increasing departmental efficiency by 45% and expanding client capacity by 30% over two years, while maintaining superior service quality.

• Drove significant business growth, expanding the department from 1 to 7 team members over four years. Personally recruited and mentored three high-performers who were promoted to management roles.

• Led a cross-functional project to streamline client data management, reducing field team data retrieval time by 60% and improving first-call resolution rates by 25%, with continuous improvements implemented annually.

• Built and mentored a high-performing field leadership team, achieving a cumulative 50% increase in productivity and a 25% improvement in project delivery timelines over three years.

• Developed and refined a comprehensive onboarding program, reducing new hire integration time by 30% and improving project integration speed by 40% over the course of four years.

• Successfully managed orientation for over 500 new employees during tenure, maintaining a consistent 95% satisfaction rate in new hire surveys.

• Implemented and continuously improved CRM strategies and incentives, resulting in a 40% increase in customer loyalty and a 35% boost in sales over four years, while effectively navigating challenges including the COVID-19 pandemic.

Previous points to consider?

• Revamped customer service processes for an upscale boutique company, resulting in a 35% increase in customer satisfaction scores and a 20% boost in client retention rates within the first quarter.

• Researched and implemented a new automation system, increasing departmental efficiency by 45% and expanding client capacity by 30%, while maintaining superior service quality.

• Drove business growth, expanding the department from 1 to 3 team members. Personally recruited and mentored a high-performer who was promoted to Department Manager within 15 months.

• Led a cross-functional weekend project to streamline client data management, reducing field team data retrieval time by 60% and improving first-call resolution rates by 25%.

• Built and mentored a high-performing field leadership team, achieving a 30% increase in productivity and a 15% improvement in project delivery timelines.

• Developed a comprehensive onboarding program, reducing new hire integration time by 20% and improving project integration speed by 25%.

• Successfully managed orientation for over 100 new employees annually, achieving a 95% satisfaction rate in new hire surveys.

• Implemented CRM strategies and incentives that boosted customer loyalty and sales, while maintaining composure in a fast-paced, dynamic environment, including during the challenges of the COVID-19 pandemic.

• Improved team efficiency by 30% and reduced project turnaround time by 15% through the development of administrative standards and document management systems, while ensuring confidentiality of sensitive information.
• Enhanced client relations by providing exceptional customer service and maintaining accurate financial records through regular reconciliation of accounts payable/receivable and effective inventory management.

• Led operations for a high-profile Starbucks location in an affluent area, frequently serving company executives and maintaining exceptional standards of service and professionalism.

• Consistently achieved top 10% status in district-wide customer satisfaction scores through strategic hiring and rigorous training of staff to meet elevated customer expectations.

• Fostered strong community ties by actively participating in the Magnolia Chamber of Commerce, resulting in a 30% increase in local business partnerships and establishing the store as the premier coffee shop for community events.

• Implemented a proactive approach to staffing and inventory management based on local events and activities, leading to a 25% increase in sales during peak community periods and a 15% reduction in waste.

• Developed and maintained a team known for exceptional professionalism and composure, receiving frequent commendations from customers and visiting executives alike.

• Cultivated a deep understanding of the local market, resulting in tailored promotions and product offerings that increased average ticket size by 20% over four years.

• Successfully managed and trained staff during high-pressure situations, including serving Howard Schultz and other top executives, maintaining composure and excellence in service delivery.

• Achieved consistent year-over-year growth in store revenue, with an average annual increase of 15%, outperforming district averages by 5% each year.

Additional quantifiable results