Kelly L. Gray
Canton,GA
Summary
Hi, I'm Kelly! I am a dedicated Senior Project Director with extensive experience at Jackson Associates Research, excelling in project management and client satisfaction. I have a proven track record in developing competitive bids and enhancing operational efficiency. I'm skilled in effective communication and attention to detail, successfully leading teams to deliver high-quality market research solutions.
Overview
21
21
years of professional experience
Work History
Senior Project Director
Jackson Associates Research
Atlanta, GA
01.2016 - Current
- Develop project estimates and negotiate costs to generate competitive bids.
- Simultaneously manage and coordinate multiple market research projects from the initial bid phase through execution.
- Strategize, analyze, and communicate with key marketing executives solving any potential problems while maintaining standards of accuracy and quality of data accumulation.
- Manage client relations and assist with efforts to generate new business.
- Identify lapsed clients and implement strategies to increase sales.
Research Director
Jackson Associates Research
Atlanta, GA
05.2012 - 01.2016
- Oversee multiple departments including Call Center, Data Processing, Programming and Project Management.
- Develop project estimates and negotiate costs to generate competitive bids.
- Manage client relations and assist with efforts to generate new business.
- Strategize, analyze, and communicate with key marketing executives solving any potential problems while maintaining standards of accuracy and quality of data accumulation.
- Develop, direct and train a staff of 20-25 employees including directors, managers, supervisors and hourly staff.
- Create and maintain departmental standards and procedural guidelines for each department.
Vice President, Client Services
Jackson Associates Research
Atlanta, GA
10.2009 - 05.2012
- Oversee the day-to-day operations of the company’s two facilities, including the overall maintenance and security.
- Plan and oversee the execution of logistics in preparation for clients’ onsite visits (i.e.: project flow and layout, catered food, and other details).
- Develop project estimates and negotiate costs to generate competitive bids.
- Manage client relations and assist with efforts to generate new business.
- Negotiate contracts with vendors (i.e.: catering service, video-conferencing, food and beverage contractors, etc).
- Develop, direct and train a staff of 20-25 employees including directors, managers, supervisors and hourly staff.
- Create and maintain departmental standards and procedural guidelines.
Senior Project Director
Jackson Associates Research
Atlanta, GA
12.2005 - 10.2009
- Simultaneously manage and coordinate multiple market research projects from initial job set up through research and data collecting.
- Strategize, analyze, and communicate with key marketing executives solving any potential problems while maintaining standards of accuracy and quality of data accumulation.
- Gather and evaluate data in overall marketing profiles.
- Create, analyze, and interpret daily and weekly reports.
- Manage a staff of 15-20 employees including an assistant and handling all personnel issues such as interviewing, hiring, evaluations, training, directing, and motivating.
Project Supervisor
Jackson Associates Research
Atlanta, GA
08.2005 - 12.2005
- Manage a staff of 15-20 employees including personnel issues, evaluations, and training.
- Communicate and strategize daily with the Project Director on all current projects.
- Gather and evaluate data in overall marketing profiles.
- Analyze and interpret daily and weekly reports.
Qualitative Assistant
Jackson Associates Research
Atlanta, GA
02.2005 - 08.2005
- Prepare the marketing research facility for clients and respondents.
- Serve as on-site contact for clients by accommodating their needs and requests.
- Serve as liaison between client and project manager.
Education
Bachelor of Science - Hospitality Sales & Meeting Management
Johnson & Wales University
05.2002
Associate of Science - Travel & Tourism Management
Johnson & Wales University
05.2000
Skills
- Attention to detail
- Effective communication
- Presentation skills
- Project management
- Screener development
- Field management
- Client satisfaction
Timeline
Senior Project Director
Jackson Associates Research
01.2016 - Current
Research Director
Jackson Associates Research
05.2012 - 01.2016
Vice President, Client Services
Jackson Associates Research
10.2009 - 05.2012
Senior Project Director
Jackson Associates Research
12.2005 - 10.2009
Project Supervisor
Jackson Associates Research
08.2005 - 12.2005
Qualitative Assistant
Jackson Associates Research
02.2005 - 08.2005
Bachelor of Science - Hospitality Sales & Meeting Management
Johnson & Wales University
Associate of Science - Travel & Tourism Management
Johnson & Wales University
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