Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

KELLY LINDSEY

Cincinnati,OH

Summary

Dynamic Office Administrator with extensive customer service expertise at Schibi Heating and Cooling. Proven ability in managing large cash deposits and maintaining organized filing systems. Recognized for strong problem-solving skills and an energetic work attitude, consistently enhancing client relationships and operational efficiency.

Overview

11
11
years of professional experience

Work History

Office Administrator

Schibi Heating and Cooling
Cincinnati, OH
11.2023 - Current
  • Schedule customers for service and repairs.
  • Deposit checks into the bank daily.
  • In charge of all the service agreements, processing renewals, and opening new accounts.
  • I use QuickBooks for accounting processes.
  • Processed the finish sheets for all installations, entering parts used on all jobs for inventory and accounting purposes.
  • Intensive customer service experience, time management, and organization experience.
  • Organized and maintained filing systems, including electronic databases and records.
  • Developed strong relationships with clients through excellent customer service skills.

Counter Salesperson

Virginia Air Distributors
Cincinnati, OH
06.2023 - 11.2023
  • Place orders for customers who need HVAC equipment and parts.
  • Service call in orders and email orders and wait on walk in customers.
  • Look up replacement parts, write up orders for installations.
  • Invoice customers and process returns.
  • Coordinate deliveries and pick up orders.
  • Balance cash drawer.
  • Basically, same duties performed at 2-J Supply Company.

Counter Salesperson

2-J Supply Company
Cincinnati, OH
09.2020 - 06.2023
  • Place orders for customers who need HVAC equipment and parts via phone, email or walk in customers.
  • Look up replacement parts, write up orders for installations.
  • Invoice the customers and process equipment returns.
  • Coordinate deliveries and pick up orders.
  • Balance cash drawer.
  • Prior to being promoted to Sales I worked in the warehouse and picked orders and made deliveries to the Dayton location driving the company truck.

Hotel Maintenance/Housekeeper

Marriott
Hebron, KY
01.2019 - 09.2020
  • Kept a steady pace while working to ensure all rooms assigned to me were cleaned to expected standards.
  • Stocked my cart with all supplies necessary to complete rooms.
  • Greeted guests with hospitality and respected their privacy.
  • Deep cleaning skills; Disinfecting and making sure all rooms I had assigned were spotless.
  • Responsible for multiple sets of important keys.

Server/Hostess

LaRosas
Cincinnati, OH
05.2014 - 01.2019
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Promptly served all food courses and alcoholic beverages to guests.
  • Answered questions about menu selections and made recommendations when requested.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.
  • Skillfully anticipated and addressed guests' service needs.
  • Delivered exceptional, friendly and fast service.
  • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
  • Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, and refrigerators.

Bank Teller

PNC Bank
Cincinnati, OH
02.2017 - 08.2017
  • Opened new customer accounts, including checking, saving and lines of credit.
  • Managed opening and closing time.
  • Balanced daily cash deposits and bank vault inventory with a zero error rate.
  • Processed cash withdrawals.
  • Adhered to PNC Bank security and audit procedures.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Examined checks for identification and endorsement.
  • Entered member transaction data into the online banking software.
  • Reported daily averages and shortages to the operations department.
  • Supplied tellers with coin and currency as needed.
  • Maintained confidentiality of bank records and client information.
  • Directed specific questions to appropriate branch personnel.
  • Delivered prompt, accurate and excellent customer service.

Education

Extended Studies

Northern Kentucky University
Highland Heights, KY, United States
01.2016

High School Diploma -

Oak Hills High School
Cincinnati, OH
01.2015

Skills

  • Strong organizational skills
  • Large cash and check deposits expert
  • Store maintenance ability
  • Active listening skills
  • Seasoned in conflict resolution
  • Customer service expert
  • Adaptive team player
  • Sharp problem solver
  • Courteous demeanor
  • Opening and closing procedures
  • Energetic work attitude

References

Available upon request

Timeline

Office Administrator

Schibi Heating and Cooling
11.2023 - Current

Counter Salesperson

Virginia Air Distributors
06.2023 - 11.2023

Counter Salesperson

2-J Supply Company
09.2020 - 06.2023

Hotel Maintenance/Housekeeper

Marriott
01.2019 - 09.2020

Bank Teller

PNC Bank
02.2017 - 08.2017

Server/Hostess

LaRosas
05.2014 - 01.2019

Extended Studies

Northern Kentucky University

High School Diploma -

Oak Hills High School

Similar Profiles

CREATE PROFILE