Kelly L Morris
Malvern,PA
Summary
Detail-oriented Systems Analyst with twenty-four years of experience diagnosing computer system inefficiencies and devising innovative solutions. Established authority on swift identification of IT deficiencies and accurate reporting to senior personnel for improvement. Team-oriented professional with inherently collaborative approach to project completion.
Overview
11
11
years of professional experience
Work History
Technical Solution Analyst II EDI & Interop
Oracle Cerner
09.2018 - 09.2025
- Proficient in evaluating EDI issues, testing and inbound and outbound file processing.
- Perform investigations on registration inquiries 270 and payer insurance responses.
- Analyzed clinical informatics systems by gathering patient 270/271 transactions using
- Analyzing X12 transactions to verify insurance discrepancies by capturing 270/271 payer files, querying tables updating database fields while testing workflows.
- Worked with Electronic Health Record systems:
- Cerner Millennium, Invision, Revlate, Common Financial Clearance, Soarian Financials and Epic
- Created/Modified User security
- Oracle Cerner support tools such as Xfiles, Splunk and the DEPtool to support the by shadowing end users to test workflows internally and externally.
- Collaborated with cross-functional teams to implement system enhancements and resolve technical issues.
- Developed detailed documentation for software configurations and operational processes to ensure consistency.
- Analyzed client requirements to design effective solutions aligned with business objectives.
- Led user training sessions, enhancing user engagement and maximizing system utilization across departments.
- Conducted data analysis to identify trends, informing strategic decisions for process improvements.
- Managed project timelines, ensuring deliverables met quality standards and stakeholder expectations.
- Mentored junior analysts, fostering skill development and promoting best practices within the team.
- Presented findings from research initiatives at industry conferences, positioning the company as a thought leader in its field.
- Consistently met or exceeded performance targets by implementing streamlined work processes and utilizing innovative problem-solving techniques.
- Developed comprehensive documentation to facilitate seamless handover of projects to clients and other team members.
- Coordinated with external vendors as needed
Application Support Analyst
Veritiv
06.2015 - 09.2018
- Provide application support and education of the following systems;
- Warehouse Management Systems DLOC and Red Prairied, as well as our Order tracking system Uniscore, SFD and Max.
- The Application Support Analyst is responsible for:
- Verify background jobs run properly and modify if necessary.
- Analyzing and Updating sales orders and purchase orders that has not released properly.
- Checking the transaction codes to see where the sales order might have failed.
- Used and created SQL queries to locate and modify purchase orders and sales orders within the warehouse applications.
- Also supported: TCP/IP, remote connectivity, Windows 7, Active Directory, client/server environments, email, mainframes, AS/400, Unix. Experienced in using call tracking software, required. Good research skills, self-directed and self-motivated; good analytical problem solving abilities and troubleshooting skills.
Service Desk Contractor
Insight Global
02.2015 - 06.2015
- Provides technical support and incident management to users of IT systems and peripheral equipment company wide.
- The Customer Support Specialist responsibilities:
- for receiving, entering, troubleshooting, prioritizing, escalating, and updating all IT incidents involving hardware, software, applications, networking or products on the IT standards list.
- The specialist resolves as many IT incidents as appropriate; such first-call resolution minimizes the impact and cost of IT problems to the company and increases personal productivity for customers.
- Consistently meets and exceeds stringent individual and team performance metrics.
- Effectively utilize and demonstrate the use of tools such as the Service Desk Plus to manage call volume, ticket resolution and individual and team performance.
- Provide dedicated IT incident resolution and management services 24x7 to customers by receiving, entering, troubleshooting, prioritizing, escalating and updating all IT incidents.
- Resolve IT incidents using the knowledgebase, minimizing the impact and cost of IT changes/problems to the company
Education
Certificate - SQL Basics
Udemy
01.2021
Liberal Arts Associate Degree - undefined
Del Mar College
01.2013
Certificate - Information Technology and Technical Support
The Chubb Institute
Springfield, Pa01.2000
Associates Culinary Arts - undefined
Indiana University of Culinary Arts Academy
01.1996
Skills
- SQL
- User acceptance testing
- Business analysis
- Requirements gathering
- Cross-functional coordination
- Technical documentation
- Data analysis
- Reliability
- Organizational skills
- Team collaboration
- Active listening
- Self motivation
- Analytical thinking
Timeline
Technical Solution Analyst II EDI & Interop
Oracle Cerner
09.2018 - 09.2025
Application Support Analyst
Veritiv
06.2015 - 09.2018
Service Desk Contractor
Insight Global
02.2015 - 06.2015
Liberal Arts Associate Degree - undefined
Del Mar College
Certificate - Information Technology and Technical Support
The Chubb Institute
Associates Culinary Arts - undefined
Indiana University of Culinary Arts Academy
Certificate - SQL Basics
Udemy