Customer Service Representative
Kelly Lobo
Spark
Elkland,MO
1
Language
23
years of professional experience
Dedicated delivery driver known for ensuring timely customer satisfaction through reliable service and attention to detail. Proven ability to enhance service delivery while maintaining accurate records and adhering to safety regulations.
Work History
Spark Delivery Driver
1 Year 5 Months- Delivered packages efficiently to ensure timely customer satisfaction.
- Navigated delivery routes using GPS technology for optimal efficiency.
- Communicated effectively with customers regarding delivery status and inquiries.
- Maintained accurate records of deliveries and vehicle inspections.
- Collaborated with team members to streamline delivery processes and improve service quality.
- Utilized mobile applications for real-time tracking and reporting of deliveries.
- Adhered to all safety regulations while operating company vehicles consistently.
Secretary II
10 Years 5 Months- Managed scheduling and coordination of appointments for probation officers and clients.
- Facilitated communication between probation staff, law enforcement, and community resources to enhance service delivery.
- Maintained accurate records of case files and documentation in compliance with departmental regulations.
- Assisted in the development and implementation of office procedures to improve workflow efficiency.
- Organized training sessions for new staff on office protocols and software systems utilized by the department.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Contributed to team morale by organizing staff welfare activities, leading to improvement in workplace satisfaction.
- Managed sensitive and confidential information with discretion, upholding the the the integrity of executive communications.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Increased office participation in special events by creating a newsletter with detailed calendars and other office updates.
Office Assistant III
7 Years 7 Months- Coordinated schedules and appointments for probation officers, optimizing time management and resource allocation.
- Managed daily office operations, ensuring efficient workflow and organizational support.
- Assisted in data entry and record maintenance using departmental software, enhancing accuracy of case documentation.
- Developed filing systems for confidential records, improving retrieval efficiency and compliance with privacy regulations.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
Education
Associate of Arts - Visual Communication
Skills
Package handling
Collaboration
Problem-solving
Attention to detail
Logistics management
Route optimization
Teamwork
Teamwork and collaboration
Reliability
Problem-solving abilities
Languages
Spanish
Native or Bilingual
Interests
Cooking
Learning new cooking techniques and expanding my culinary skills.
Growing herbs
vegetables
or fruits in home gardens.
Engaging in food photography and sharing culinary creations on social media.
Enjoying the art of baking and pastry-making
experimenting with recipes.
Timeline
Spark Delivery Driver
Spark
03.2025 - CurrentRead More
Secretary II
Riverside County Probation Department
04.2011 - 09.2021Read More
Office Assistant III
Riverside County Probation Department
02.2004 - 09.2011Read More
Fashion Institute of Design & Merchandising
Associate of Arts from Visual Communication
Read More