Kelly Lockhart
Jarrell,TX
Summary
To obtain employment with an established company and utilize both my skills and experience from both my time in, and out, of the field to become an asset within the company.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Public Safety Telecommunications Officer
City of Round Rock
Round Rock, TX
08.2016 - Current
- Answer emergency 911 and non-emergency calls
- Monitoring calls for service and dispatching Police, Fire and Animal Control
- Used a Computer Aided Dispatch (CAD) system
- Uses Phones, Mapping software, Radio software TLETS Certified / NCIC/TCIC
Emergency Communications Officer
Reedy Creek Improvement District
Lake Buena Vista, FL
04.2012 - 08.2016
- Answer emergency 911 and non-emergency calls
- Monitoring calls for service and dispatching EMS and Fire units
- Uses a Computer Aided Dispatch (CAD) system
- Uses Phones, Mapping, SharePoint software
- Monitor all fire alarm points across Walt Disney World Property
Emergency Communications Officer
VILLAGE OF PALM SPRINGS
Palm Springs, FL
10.2008 - 03.2012
- Answered emergency 911 and non-emergency calls effectively and efficiently
- Monitored calls for service and dispatched police.
- Used a Computer Aided Dispatch (CAD) system
- Enhanced 911, NCIC/FCIC, D.A.V.I.D.
Medical Billing Manager
ISLAND MEDICAL CARE, LLC
Palm Beach, FL
11.2007 - 08.2008
- Medical Records.
- Billing Insurance Companies, Insurance Claims.
- Financial Deposits.
- Payroll.
- Scheduling.
- Patient billing.
Payment Poster
Dr. Augusto Villa
Jupiter, FL
01.2007 - 01.2008
- Managed the posting of Insurance & Patient payments for a team of six physicians.
Business Office and Billing Manager
Center for Gastrointestinal Endoscopy
West Palm Beach, FL
09.2002 - 12.2006
- Business Office Management.
- Medical Records.
- Insurance Claims.
- Financial Deposits.
- Patient Scheduling.
Education
High School Diploma -
Lake Worth High School
Lake Worth, FL06-1999
Skills
- Calmness under pressure
- Data Entry
- Multitasking and Organizing
- Typing speed of 48 wpm
- Excellent verbal and written communication skills
- Problem-solving
- Strong attention to detail
- Prioritization and time management
Certification
- NENA Certified Training Officer (2022)
- Texas Telecommunications Operator License (2017)
- Texas TLETS Certification (2016)
- Florida State 911 Telecommunicator (2015)
- Emergency Fire Dispatch (2012)
- Emergency Medical Dispatch (2012)
- APCO Certified Communications Training Officer (2011)
Accomplishments
- Communicator of the Quarter (2015)
Affiliations
- Small Crafting Business
- Board member on my son's football organization
References
References available upon request.
Timeline
Public Safety Telecommunications Officer
City of Round Rock
08.2016 - Current
Emergency Communications Officer
Reedy Creek Improvement District
04.2012 - 08.2016
Emergency Communications Officer
VILLAGE OF PALM SPRINGS
10.2008 - 03.2012
Medical Billing Manager
ISLAND MEDICAL CARE, LLC
11.2007 - 08.2008
Payment Poster
Dr. Augusto Villa
01.2007 - 01.2008
Business Office and Billing Manager
Center for Gastrointestinal Endoscopy
09.2002 - 12.2006
High School Diploma -
Lake Worth High School
- NENA Certified Training Officer (2022)
- Texas Telecommunications Operator License (2017)
- Texas TLETS Certification (2016)
- Florida State 911 Telecommunicator (2015)
- Emergency Fire Dispatch (2012)
- Emergency Medical Dispatch (2012)
- APCO Certified Communications Training Officer (2011)
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