Kelly Logan
Youngstown
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Goal-oriented Front Desk Supervisor eager to improve team productivity and maximize guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational leadership style and a hardworking mindset.
Overview
11
11
years of professional experience
Work History
Front Desk Manager/Corporate Trainer
Quickmed Urgent Care
Youngstown
04.2023 - 11.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Data Entry Clerk
Retailer Web Services
08.2018 - 01.2023
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
Sales and Reservation Agent
U-Haul
06.2013 - 05.2019
- Adhere to superior customer service of 90-100 customers daily
- Cross-sale multiple products to all qualifying customers that would deepen the customer relationship within U-Haul and meet targeted sales goals
Community Support Representative
Uber Technology
07.2015 - 08.2018
- Provided an elevated customer experience to generate a loyal clientèle
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Participated in team meetings to discuss best practices for resolving customer issues quickly.
- Maintained up-to-date knowledge of company products and services.
Education
Certified - Early Childhood Education
Ohio State University Extension Campus
Canfield, OH01.2001
Some College (No Degree) - Social Work
Youngstown State University
Youngstown, OHSkills
- Staff training
- Data entry
- Microsoft Office
- Customer service
- Time management
- Telephone and email etiquette
- Credit and cash payments
- File management
- Administrative support
Skills
Timeline
Front Desk Manager/Corporate Trainer
Quickmed Urgent Care
04.2023 - 11.2024
Data Entry Clerk
Retailer Web Services
08.2018 - 01.2023
Community Support Representative
Uber Technology
07.2015 - 08.2018
Sales and Reservation Agent
U-Haul
06.2013 - 05.2019
Certified - Early Childhood Education
Ohio State University Extension Campus
Some College (No Degree) - Social Work
Youngstown State University
Similar Profiles
Ahlam EsmailAhlam Esmail
Medical Assistant at Quickmed Urgent CareMedical Assistant at Quickmed Urgent Care
Shaden AMIREHShaden AMIREH
Director of Clinical Operations at Quickmed Urgent CareDirector of Clinical Operations at Quickmed Urgent Care
Kelly LoganKelly Logan
Front Desk Manager at Quickmed Urgent CareFront Desk Manager at Quickmed Urgent Care