Kelly Long
Rougemont,NC
Summary
Dynamic leader and adept multitasker with proven experience in fast-paced food service environments, including a key role at Pizza Inn. Excelled in team leadership and POS system operation, enhancing customer satisfaction and streamlining operations. Demonstrated exceptional problem-solving skills and a positive attitude, contributing to efficient team performance and customer service excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Shift Leader
Pizza Inn
04.2017 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Server and Hostess
Vesuvios Italian Restaurant
07.2013 - 04.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Crew Member
McDonald's
09.2011 - 07.2013
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Pharmacy Technician
Piedmont Community College
Roxboro, NC09-2024
EKG Technician
Piedmont Community College
Roxboro, NC12-2023
Associate of Science -
Piedmont Community College
Roxboro, NC06-2015
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Decision-making capabilities
- POS System Operation
- Diplomatic and Fair
- Multitasking Abilities
- Attention to Detail
- Time Management
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
- Certified EKG Technician (CET) - National Healthcareer Association.
Timeline
Shift Leader
Pizza Inn
04.2017 - Current
Server and Hostess
Vesuvios Italian Restaurant
07.2013 - 04.2017
Crew Member
McDonald's
09.2011 - 07.2013
Pharmacy Technician
Piedmont Community College
EKG Technician
Piedmont Community College
Associate of Science -
Piedmont Community College