Kelly Long Spivey
Arvada,CO
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Office Manager/Assistant Property Manager
Merger Property Management
10.2022 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Launched quality assurance practices for each phase of development
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Transaction Coordinator/Broker Assistant
Capstone Commercial Real Estate Advisors
09.2020 - 08.2022
- Processed real estate transactions from start to finish, smoothly communicated between clients, sales staff and title companies and drove on-time, smooth and stress-free closings.
- Cultivated congenial relationships with clients and other parties in transactions with ultimate focus on customer satisfaction and business growth.
- Delivered enthusiastic, efficient and multi-faceted administrative and computer support, particularly through production and underwriting processes.
- Processed and verified all new account applications and documents.
- Booked hotel rooms, car rentals and flights for company trips and conferences.
- Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
Marketing/Office Manager
Engel & Voelkers
01.2020 - 08.2020
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Implemented protocols and procedures to effectively manage planning process.
- Analyzed event costs to identify areas of improvement and cost savings.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
Executive CEO Assistant/Office Manager
Residential Acoustics
07.2016 - 12.2019
- Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the office
- Create process flows and procedures, and maintain updates within the Policy and Procedure Manager
- Documented and executed company financial reports using quickbooks, supply order & tracking metrics, updated executives with
- Enhances the organization’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Managed financial, operational and human resources to optimize business performance.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Kept high average of performance evaluations.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Administered payroll and maintained proper documentation of employee personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Prepared meeting agendas and recorded and transcribed minutes.
- Negotiated with vendors to determine optimal material purchase pricing.
- Supervised company transitions, system conversions and office moves.
Office/Transaction Coordinator
Berkshire Hathaway
08.2014 - 07.2016
- Processed real estate transactions from start to finish, smoothly communicated between clients, sales staff and title companies and drove on-time, smooth and stress-free closings.
- Created and distributed marketing materials and attended networking events to promote agency and its services to potential referral partners.
- Delivered enthusiastic, efficient and multi-faceted administrative and computer support, particularly through production and underwriting processes.
- Drove efficiency of transaction processing through effective partnering with financial and customer operations teams.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Established budgets and strategic business plans for daily operations.
- Oversaw preparation of corporate balance sheets, income statements and other financial reports.
- Negotiated contract terms and rates with banking institutions to increase profitability.
- Managed contract administration, maintained files, validated codes and monitored reporting.
Education
Bachelor of Science - Marketing
Florida State University
Tallahassee, FL05.2014
Skills
- excellent communication skills
- strong organizational abilities
- time management
- problem-solving
- adaptability
- technical proficiency
- scheduling
- attention to detail
- leadership skills
- financial acumen/bookkeeping
- vendor engagement
Timeline
Office Manager/Assistant Property Manager
Merger Property Management
10.2022 - Current
Transaction Coordinator/Broker Assistant
Capstone Commercial Real Estate Advisors
09.2020 - 08.2022
Marketing/Office Manager
Engel & Voelkers
01.2020 - 08.2020
Executive CEO Assistant/Office Manager
Residential Acoustics
07.2016 - 12.2019
Office/Transaction Coordinator
Berkshire Hathaway
08.2014 - 07.2016
Bachelor of Science - Marketing
Florida State University
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