KELLY LOPEZ
Lancaster,CA
Summary
Highly motivated Administrative and Customer Service Specialist with over 10 years of experience in fast-paced and team-based environments. I am well versed in customer support and in high call volume environments and have superior computer skills and telephone etiquette.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Maravilla Foundation
Lancaster, CA
12.2020 - 11.2021
- Answering phone calls: Receiving incoming calls, transferring them to the relevant department or individual, taking messages as needed.
- Providing information: Answering basic questions about company services.
- Handling customer inquiries: Addressing customer concerns, resolving simple issues, or escalating complex problems to the appropriate personnel.
- Administrative tasks: Managing mail distribution, updating calendars, maintaining records.
Customer Relations Coordinator Promoted to General Manager Assistant
Galpin Motors
North Hills, CA
10.2016 - 01.2019
- Communication: Answering phones, responding to emails, and communicating with coworkers and customers.
- Scheduling: Managing calendars, scheduling appointments, and planning events.
- Document preparation: Writing, editing, and proofreading documents, including reports, memos, and invoices.
- Record keeping: Maintaining filing systems, databases, and spreadsheets.
- Research: Conducting industry-specific research and gathering information for presentations.
- Inventory management: Ordering supplies, tracking inventory, and managing vendor contracts.
- Travel arrangements: Making reservations and handling travel-related tasks for business trips.
- Event planning: Preparing meeting agendas and coordinating logistics for meetings.
Customer Service Representative
Joerns Recovercare
Chatsworth, CA
01.2013 - 01.2015
- Answering customer inquiries: Providing information about product features, pricing, availability, and usage instructions for medical equipment.
- Order Processing: Taking orders, verifying insurance coverage, and coordinating delivery schedules.
- Technical Support: Assisting customers with troubleshooting equipment malfunctions and providing guidance on proper operation.
- Complaint Resolution: Investigating customer issues, addressing concerns, and finding solutions to resolve complaints effectively.
- Patient Information Management: Maintaining accurate patient records and ensuring compliance with HIPAA regulations.
- Product Demonstrations: Providing detailed explanations of features and benefits of medical devices when necessary.
Education
High School Diploma -
Victory High
Van Nuys, CASkills
- Possess strong leadership skills as well as organizational skills while multitasking in completion of tasks
- Proficient with Excel, Word, and Office
- Talented with inter-departmental coordination and eliciting positive cooperation
- Ability to communicate in both English and Spanish
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Maravilla Foundation
12.2020 - 11.2021
Customer Relations Coordinator Promoted to General Manager Assistant
Galpin Motors
10.2016 - 01.2019
Customer Service Representative
Joerns Recovercare
01.2013 - 01.2015
High School Diploma -
Victory High