Kelly Loughry
Albright,WV
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
11
11
years of professional experience
Work History
Office Manager / HR / Safety
ATI Industries
03.2018 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Led staff training initiatives that enhanced employee skillsets and job satisfaction levels.
- Spearheaded talent acquisition efforts by developing targeted recruitment strategies which attracted top-tier candidates.
- Delivered successful projects within deadlines through effective time management and resource allocation.
- Negotiated contracts with vendors, securing favorable terms that contributed to cost reductions and increased profitability.
- Championed change management efforts to successfully implement new systems or processes within the organization.
- Implemented strategic plans to meet company objectives, resulting in increased revenue and market share.
- Streamlined management processes by implementing efficient organizational systems and policies.
- Coordinated with internal departments to streamline operations and improve overall company efficiency.
- Collaborated closely with executive leadership to develop long-term strategic plans aligned with company objectives.
- Managed client relationships effectively by maintaining open lines of communication and promptly addressing concerns or issues as they arose.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Billing Clerk
Quail Tools
04.2017 - 03.2018
- Managing account balances to discover outstanding debts or other inconsistencies
- Collecting all information needed to calculate bills receivable
- Checking the data input in the accounting system to ensure accuracy of the final bill
- Issue customer account statement periodically or whenever necessary
- Update accounting records with new payments, balances, customer information.
- Answer customer questions and complaints regarding their invoices.
- Executed billing tasks and recorded information in company databases.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
Administrative/HR Assistant
DYNAMIC INDUSTRIES
08.2013 - 04.2017
- Responsible for reviewing employee timesheets, including the verification and accuracy of hours worked
- In charge of the company fuel card program which includes assignment of PINS, monitoring usage and generating weekly reports
- Accounts payable responsibilities include the review and verification of invoices and check requests
- Maintain vendor files
- Correspond with vendors and respond to any inquiries and/or concerns
- Produce monthly reports
- Responsible for reconciling company credit cards
- In charge of onboarding employees which include preparing new hire packets, scheduling drug screens.
- Determine the eligibility of employees to work in the United States by utilizing the E-Verify program
- In charge of entering prospective employees' information into the employment screening program HireRight
- Responsible for booking flights and hotel accommodations for company executives and other management staff.
Education
Associate of Science - Medical Billing And Coding
DeVry University
Downers Grove, IL08.2022
Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Billing/Account Reconciliation
- Scheduling and calendar management
- Administrative Support
- Payroll Processing
- Document Management
- Payroll and budgeting
- Policy Implementation
Accomplishments
- Human Resources - Recorded and filed employee benefit, salary and annual evaluation information.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Earned Leadership Award " in 2022.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
References
Available upon request.
Timeline
Office Manager / HR / Safety
ATI Industries
03.2018 - Current
Billing Clerk
Quail Tools
04.2017 - 03.2018
Administrative/HR Assistant
DYNAMIC INDUSTRIES
08.2013 - 04.2017
Associate of Science - Medical Billing And Coding
DeVry University
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