Kelly Lovell
Allegany,NY
Overview
36
36
years of professional experience
Work History
Customer Service Representative
Secured Assist
01.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Teacher Aide
Allegany Limestone CSD
01.2008 - 02.2021
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Crisis Prevention Intervention Certified
- Organization, supervision and preparation of instructional packets, troubleshooting, and problem solving during Covid-19 Pause in Education.
Insrtuctional Aide
The Rehabilition Center
07.2000 - 04.2002
- Direct care and daily living skill instruction of individuals with developmental disabilities, goal monitoring and data tracking.
- Implemented behavior modification strategies and redirection to de-escalate behavioral episodes.
Monitor Technician/Unit Clerk
St. Francis/Olean General Hospital
01.1988 - 09.1996
- Promoted a positive work environment through active collaboration with peers, supervisors, and other healthcare professionals within the facility.
- Maintained updated knowledge on cardiac arrhythmias, contributing to better patient care and monitoring outcomes.
- Managed multiple telemetry systems simultaneously, maintaining attention to detail and high-quality care for all monitored patients.
- Answered unit calls and took messages for health care staff to maximize team productivity .
- Interacted with others professionally by phone, email or in-person to provide information and directed to desired staff.
- Coordinated diagnostic tests, including collection of samples and transportation to scanning rooms.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Prepared admissions charts and scanned records. Charted vital signs and added telemetry strips to charts .Arranged patient discharge and transportation.
Education
High School Diploma -
Olean High School
Olean, NY06.1986
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Complaint Handling
- Scheduling
- Call Management
- Documentation
- Customer Relationship Management (CRM)
- De-Escalation Techniques
- Information Security
Timeline
Customer Service Representative
Secured Assist
01.2022 - Current
Teacher Aide
Allegany Limestone CSD
01.2008 - 02.2021
Insrtuctional Aide
The Rehabilition Center
07.2000 - 04.2002
Monitor Technician/Unit Clerk
St. Francis/Olean General Hospital
01.1988 - 09.1996
High School Diploma -
Olean High School
Similar Profiles
Kassi CroleyKassi Croley
Customer Service Representative at Secured AssistCustomer Service Representative at Secured Assist
Jackie HackettJackie Hackett
Call Center Supervisor at Secured AssistCall Center Supervisor at Secured Assist
Jayla RichardJayla Richard
Customer Service Representative at Secured Assist, LLCCustomer Service Representative at Secured Assist, LLC
Grant DavisGrant Davis
Graduate School Leader for Senior Capstone at St. Bonaventure UniversityGraduate School Leader for Senior Capstone at St. Bonaventure University
Ryann ZinkRyann Zink
Temporary Keyboard Specialist at Cattaraugus CountyTemporary Keyboard Specialist at Cattaraugus County