Kelly Lowder
Salem,VA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
15
15
years of professional experience
Work History
Secretary/Receptionist
Bright Services
Roanoke, VA
05.2000 - 03.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
Medical Transcriptionist
Oncology And Hematology Associates Of Southwest VA
Roanoke, VA
10.1992 - 06.1997
- Transcribed sensitive documents with complete confidentiality.
- Recorded information using word processing, dictation and transcription software and equipment.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
- Maintained security and privacy of records to protect patients and providers.
Administrative Assistant
Lewis-Gale Medical Center
Salem, VA
03.1988 - 01.1990
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Education
High School Diploma -
Salem High School
Salem, VA 06.1979
Skills
- Medical Report Preparation
- Organization and Time Management
- Telephone Etiquette
- Data Entry and 10-Key
- Supply Ordering
- Payment Posting
- Inter-office communications
- Verbal and written communication
- Microsoft Office
Timeline
Secretary/Receptionist
Bright Services
05.2000 - 03.2009
Medical Transcriptionist
Oncology And Hematology Associates Of Southwest VA
10.1992 - 06.1997
Administrative Assistant
Lewis-Gale Medical Center
03.1988 - 01.1990
High School Diploma -
Salem High School
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