Summary
Overview
Work History
Education
Skills
Affiliations
Work Preference
Timeline
Generic
Kelly Lowry

Kelly Lowry

Austin,TX

Summary

Analytical and thorough Intake Analyst with experience in reviewing, documenting, and processing client applications. Known for strong analytical skills, comprehension of complex regulations, and ability to work effectively under pressure. Possess excellent communication skills necessary for liaising between clients and internal teams to achieve seamless workflow of several applications and software such as SalesForce and Excel.

Overview

11
11
years of professional experience

Work History

Complaint Intake Analyst

Allergan/Abbvie
Austin, Texas
01.2021 - Current
  • Oversaw the tracking and reassignment of records, along with managing correspondence input and ensuring high-quality intake for Pharmaceutical Products.
  • Performing identification of complaint codes and missing applications through initial assessments
  • Triage complaints to ensure efficient processing and accurate documentation of Complaint records and Investigations, including data entry for missing related product information
  • Leads translation services for reporting and partners with internal stakeholders for adverse events.

Medical Office Specialist

St. David’s Heart Hospital
Austin, Texas
01.2014 - 01.2016
  • Efficiently handled phone support, appointment scheduling/cancellation, and call routing to ensure effective communication within the organization.
  • Provided courteous and professional greetings to patients, guests, and hospital staff
  • Ensured efficient patient flow by maintaining schedule, checking in patients, verifying insurance, and obtaining prior authorization
  • Maintained accuracy in scanning confidential patient information and securing required signatures
  • Ensured accurate transaction handling for co-pays, medical records retrieval, and end of day charges balancing.
  • Conducted EKG tests, generating comprehensive reports for medical professionals and the clinical team.

Product Surveillance Rep

Allergan
Austin, Texas
01.2020
  • Demonstrate, process, and attach paperwork received for Product Surveillance records
  • Tracking and re-assigning records, Correspondence input
  • Processing paperwork and Device photos for Device Analysis Lab
  • Process of paperwork for Complaint records and Investigations
  • Documentation of receipt of information received into Correspondence Logs.

Patient Service Rep

Austin Radiological Associates
Austin, Texas
01.2018
  • Provided patient-focused medical services
  • Managed and coordinated radiological appointment schedules
  • Ensured accuracy of patient demographics input.
  • Managed the digitization of patient records.

Senior Sales Rep Assistant

Dell Computers
Round Rock, Texas
01.2018
  • Assisted team sales reps to create leads to execution, the strategic mid and long-term development plan on the assigned portfolio of accounts
  • Applied influence and negotiation skills to drive business results within a multi layered organization on processed orders.

Education

Associate of Applied Science - Business Administration

Virginia College
Austin, TX

Palm Beach State College
Palm Beach Gardens, Florida

Skills

  • Microsoft Office
  • Multi-Line Phone Systems
  • Multi-line phone operations
  • Charting and clinical documentation
  • Appointment Scheduling
  • Inventory Management
  • Follow-up skills
  • Attention to Detail
  • Teamwork and Collaboration
  • Problem-solving aptitude
  • Multitasking
  • Analytical Skills
  • Documentation and paperwork
  • Task Prioritization
  • Professional Demeanor
  • Adaptability and Flexibility
  • Excellent Communication
  • Active Listening
  • Reliability
  • Time management abilities
  • Self Motivation

Affiliations

Enjoy mosaic art work and upgrading home furnishings

Enjoy aquatic activities by beach and lakeside

Love spending quality time relaxing/cooking/baking with my family and friends

Countless road trips to visit new sceneries of the US.

Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time off4-day work weekFlexible work hoursWork from home optionTeam Building / Company RetreatsPersonal development programs

Timeline

Complaint Intake Analyst

Allergan/Abbvie
01.2021 - Current

Product Surveillance Rep

Allergan
01.2020

Patient Service Rep

Austin Radiological Associates
01.2018

Senior Sales Rep Assistant

Dell Computers
01.2018

Medical Office Specialist

St. David’s Heart Hospital
01.2014 - 01.2016

Associate of Applied Science - Business Administration

Virginia College

Palm Beach State College

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Kelly Lowry