PROFESSIONAL SUMMARY
Overview
Work History
Education
Skills
COMMUNITY & PEOPLE EXPERIENCE
ADDITIONAL STRENGTHS
Timeline

Kelly L. Poe

U.S. Department of Defense
Goldsboro,NC
7
years of professional experience

Dependable and friendly professional with over 6 years of experience thriving in fast-paced, team-oriented environments. Recognized for strong communication and interpersonal skills, effectively managing high-volume transactions while maintaining organization and composure under pressure. Proven ability to resolve issues, train coworkers, and coordinate events while fostering a welcoming atmosphere for diverse clientele. Proactive, tech-savvy innovator committed to continuous improvement, adept at identifying opportunities for technological enhancements that drive team success and contribute to organizational growth.

Work History

Operations & Customer Support

6 Years 10 Months
U.S. Department of Defense | 10.2019 - Current
  • Regularly balance multiple requests and priorities while ensuring people receive timely and helpful assistance.
  • Balanced multiple requests and priorities to ensure timely and helpful assistance for over 400 customers.
  • Process high volumes of transactions and requests while maintaining accuracy and attention to detail.
  • Helped improve work processes and organization to make daily operations faster and more efficient.
  • Frequently step in to assist coworkers when workloads increase, helping the team complete tasks efficiently.
  • Assisted coworkers during workload peaks, enabling the team to complete tasks more efficiently.
  • Improved work processes to facilitate faster daily operations. and organization to streamline daily operations and make them more efficient.
  • Regularly worked against tight deadlines while maintaining accuracy and quality.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Associate of Applied Science (A.A.S.) - Logistics

Community College of The Air Force | Montgomery, AL | 12-2026

In Progress, Pending Graduation

Skills

Customer Service
Communication
Teamwork
Multitasking
Working Under Pressure
Problem Solving
Time Management
Attention to Detail
Cash & Transaction Accuracy
Conflict Resolution
Team Support
Training & Mentoring
Event Support
Organization
Dependability
Safety & Cleanliness
Positive demeanor
Customer service
Problem-solving
Friendly
positive attitude

COMMUNITY & PEOPLE EXPERIENCE

Community Volunteer & Event Support, Helped organize and support 10 community events through American Red Cross activities., Recruited approximately 840 blood donors from the local community and helped collect approximately 420 liters of blood., Volunteered 100 hours mentoring elementary school students, providing encouragement, support, and educational assistance., Participated in community events requiring organization, communication, teamwork, and direct interaction with the public., Volunteered with the Salvation Army, helping collect and deliver approximately $1,000 in holiday gifts to local families., Recognized for supporting coworkers, mentoring others, and contributing positively to team morale.

ADDITIONAL STRENGTHS

  • Dependable and punctual
  • Comfortable working in busy, high-energy environments
  • Comfortable working evenings, weekends, and holidays
  • Fast learner
  • Friendly and approachable
  • Strong work ethic
  • Comfortable working as part of a team
  • Able to stay organized while handling multiple tasks

Timeline

Operations & Customer Support

U.S. Department of Defense
10.2019 - CurrentRead More

Community College of The Air Force

Associate of Applied Science (A.A.S.) from Logistics
Read More

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Kelly L. Poe