Kelly L. Smith
Charlottesville,VA
Summary
High energy confident professional with proven success in making sound decisions based on business needs, critical thinking and personal experience. Resourceful and detailed- oriented problem solver as well as multi-tasker. A flexible professional who enjoys learning new skills and adapts quickly to organizational changes as well as customer needs.
Overview
12
12
years of professional experience
Work History
Owner/Manager
Plato’s Closet
03.2021 - Current
- Manage daily cash flow
- Coach, train and manage employees
- Interview, hire and onboard new team members
- Address customer concerns and resolve in a timely manner
- Implement best practices to achieve business goals
- Visual merchandising
- Inventory management and control
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Underwriter
Ascendum
07.2020 - 02.2022
- Team lead
- Managed loan pipeline for timely processing
- Processed 8 to10 loans per day
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Worked with loan processors and management team to analyze loan risk and proper documentation
- Built strong relationships with teammates, processors and mangagment and for constructive communications.
Walk Director
Alzheimer’s Association
08.2018 - 02.2020
- Achieve designated financial and participant goals
- Increase brand awareness through networking
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Effectively recruited volunteers to spear head walk committee
- Developed and trained committee chairs to increase brand awareness as well as raise money to achieve walk financial goals
Sales Director
CNC WorldSource
12.2015 - 04.2018
- Cold called on 40 prospects a day
- Attended and ran company booth in trade shows and expos to network and increase brand awareness.
- Used Boolean search techniques to find appropriate contacts and company information to apply smart calling techniques
- Managed and resolved customer issues
- Managed sales projects to fruition
Recruiter
AmeriWound
05.2015 - 10.2015
- Interview and assess potential healthcare providers
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Negotiate employment terms such as hours and territory
- Extend employment offers
- 50 daily contacts with prospective physicians
Office Manager
Heritage Hills Memory Gardens
07.2013 - 05.2015
- Purchasing and cost control
- Contract processing and quality control
- Deed and Certificate processing
- Banking duties, file maintenance, payroll duties
- Coordinate with the Sales Manager and Maintenance Supervisor to keep vendors accounts up to date and delivery schedules
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Education
Bachelor of Arts -
Bowling Green State University
12.1993
Skills
- Vendor Relations/ Management
- Logistics Management
- New Business Development
- Salesforce
- Strategic Planning and Research
- Contract Management/Processing
- Effective and Proven Negotiator
- Training and Coaching
- Persuasive & Proficient Communication
- Microsoft Office
- Team Leader
- Public Speaking
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Operations management
Timeline
Owner/Manager
Plato’s Closet
03.2021 - Current
Underwriter
Ascendum
07.2020 - 02.2022
Walk Director
Alzheimer’s Association
08.2018 - 02.2020
Sales Director
CNC WorldSource
12.2015 - 04.2018
Recruiter
AmeriWound
05.2015 - 10.2015
Office Manager
Heritage Hills Memory Gardens
07.2013 - 05.2015
Bachelor of Arts -
Bowling Green State University
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