Overview
Work History
Education
Skills
Timeline
Generic

Kelly Lullo

Chicago,IL

Overview

9
9
years of professional experience

Work History

OPERATIONS MANAGER

Luxer One
10.2023 - Current
  • Manage complex projects that impact operations effectively, within time and budgetary constraints.
  • Manage team of 26 across 14 luxury multi-family properties.
  • Own new market projects and ensure on time launches and deliverables.
  • Manage weekly operational service schedule, and ensure service is being delivered to expected quality.
  • Analyze client/customer feedback to identify trends and opportunities for growth.
  • Advanced ability to motivate, manage, mentor and train staff.
  • Manage budget and other business data and metrics (e.g, P&L statement, expenses)

ASSISTANT BUSINESS MANAGER

Tandem Inc
11.2022 - 10.2023
  • Operations of a luxury residential/commercial property totaling 250 units (preventative & routine)
  • Financial reporting - budgets, forecasts and projections.
  • Personnel management activities - hiring, training, scheduling and evaluation of an 18-person staff.
  • Developed vendor relationships and increased company revenue.
  • Managed all aspects of tenant relations - leasing and resident activity.
  • Implemented effective cost control measures to reduce overhead expenses.

ASSISTANT SALES & MARKETING MANAGER

CedarSt/FLATS
08.2020 - 11.2022
  • Managed team of 8 sales representatives across 22 luxury properties.
  • Implemented performance improvement programs to meet and exceed sales goals and improve marketing effectiveness.
  • Organized promotional events and campaigns.
  • Contributed to content creation for websites and social media platforms to increase engagement with target audiences.
  • Collaborated with creative teams to design effective logos, packaging designs, advertisements, and other visual elements that enhanced product recognition.
  • Analyzed market trends regularly to identify new opportunities for growth.

ASSOCIATE PROJECT MANAGER

Realm Agency
01.2017 - 08.2020
  • Devised plans and schedules for concurrent projects to meet established deadlines.
  • Identified gaps across projects and strategies and recommended resolution methods.
  • Organized and led kickoff and status meetings to communicate project expectations prior to project execution.
  • Asset management and distribution.
  • Collaborated with cross-functional teams across multiple departments to achieve goals.

VISUAL MERCHANDISING TEAM LEAD

Sephora
02.2015 - 01.2017
  • Led team of 6 visual merchandisers in design and implementation of store layouts, displays, signage, and other visuals to optimize sales performances.
  • Maintained records of all visual elements including floor plans, fixtures, props, graphics.
  • Established relationships with vendors to secure discounts on materials used for displays and signage.
  • Advised senior management on ways to increase visibility of products within stores through strategic placement techniques.
  • Managed inventory levels to ensure proper stock levels at all times while minimizing overstock issues.

Education

BACHELOR OF SCIENCE (B.S.) -

North Park University
Chicago, IL

Skills

  • Policy and Procedure Implementation
  • Sales Activities
  • Business Management Principles
  • Project Management
  • Financial Management
  • Staff Management
  • Customer Relationship Management

Timeline

OPERATIONS MANAGER

Luxer One
10.2023 - Current

ASSISTANT BUSINESS MANAGER

Tandem Inc
11.2022 - 10.2023

ASSISTANT SALES & MARKETING MANAGER

CedarSt/FLATS
08.2020 - 11.2022

ASSOCIATE PROJECT MANAGER

Realm Agency
01.2017 - 08.2020

VISUAL MERCHANDISING TEAM LEAD

Sephora
02.2015 - 01.2017

BACHELOR OF SCIENCE (B.S.) -

North Park University

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Kelly Lullo